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Historical Reports

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Photo of Wendy Archer
Provide log report for SMS texts
Would like to print out SMS text messages
  • 60 me toos
  • 19 replies
  • Idea
Photo of NPP IT
Feature request for Reports: Create reports for agent activity.
Feature request for Reports: Create reports for agent activity, specifically by agent presence (Available, Busy, DND) and by Accept Call ...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Brad Larino
Where can I find the raw data used to calculate the "Average Speed of Answer" metric?
My client has asked my company to provide the KPI: "Percent of calls answered by customer service representative within 30 seconds"Curren...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of Ring Central Test Fax
Downloading recorded calls by bulk
We've had multiple customers who want the ability to download recorded calls in bulk. They said they find it very inconvenient to downloa...
  • 4 me toos
  • 4 replies
  • Idea
Photo of RK
Allow SuperAdmin ability to view fax -- sent by extensions - without their password
In the USA, we run a financial business and need to be able to monitor the fax activity of our agents. Putting in their password is a bad...
  • 5 me toos
  • 4 replies
  • Idea
Photo of Joshua Hewitt
Add the option to choose when the call log gets automatically sent
  • 1 me too
  • 0 replies
  • Idea
Photo of Brian Carter
Video metrics
There is extensive data available in the portal for audio quality, but it would be nice to have reports showing details regarding video q...
  • 1 me too
  • 0 replies
  • Idea
Photo of Andrew Bockholt
Historical Reports not showing all agents
Historical Reports do not show all agents the first time it is pulled. I pull the Call Detail report and off and on it randomly will not ...
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of Benjamin Sisco
User login activity reporting
Account Type: US (Premium)Busintess Type: HealthcareOverview: Report of users logins to RC phone applicationsBenefit: Security, Complianc...
  • 8 me toos
  • 2 replies
  • Idea
Photo of AskMe
how to sum a historical exported report in Excel
Being able to sum the call duration from an exported Historical report file in Excel.
  • 1 me too
  • 0 replies
  • Question
Photo of ANAND
Hi Ring central team, its a suggestion to make better use of Ring Central
Its a suggestion to have a report on the basis of different AUX (Available, Busy, Do not Disturb, Invisible) showed in RingCentral Deskto...
  • 1 me too
  • 0 replies
  • Idea
Photo of JT Wagner
Feature Request - Report: Users with Zero Activity
Looking for a way to determine inactive users/phones so they can be reallocated -which should be very simple. The existing User Details r...
  • 4 me toos
  • 0 replies
  • Idea
Photo of Kate McClarron
Searching for an Email
I am aware that you can search for an email in Contact History by email sender, agent, time etc. However it would be incredibly useful ...
  • 14 me toos
  • 0 replies
  • Idea
Photo of Angela Y.
Announcing ConnectCentral 2018, Nov 12-14, San Francisco
 By Neha Mirchandani The Importance of Uniting in a Disconnected Digital Age The great contradiction of the digital age is that, despi...
  • 2 me toos
  • 0 replies
  • Announcement
Photo of DUGGAN
Historical reports having the information for the time from the call comes in to the time that it was answered in the call queue
Historical reports having the information for the time from the call comes in to the time that it was answered in the call queue
  • 2 me toos
  • 0 replies
  • Idea