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Historical Reports

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Photo of Angela Y.
San Francisco Bay Area Customers: Participate in a live feedback session
We need YOUR input on our latest ideas so we can provide you the best experience. Currently looking for RingCentral customers in the San...
  • 1 me too
  • 1 reply
  • Announcement
Photo of Libeth Sanchez
Track Do Not Disturb/Busy on the soft phone
We started moving into using the soft phone instead of the desk phone, but we would like to track the amount of time the representative i...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Justine Davis
AUDIT TRAILS/COMPLETE CALL HISTORY
Better Audit Trails - I called today to see if there were any audits available for when a call is listened to, and/or deleted?   The call...
  • 1 me too
  • 0 replies
  • Idea
Photo of Benjamin Sisco
User login activity reporting
Account Type: US (Premium)Busintess Type: HealthcareOverview: Report of users logins to RC phone applicationsBenefit: Security, Complianc...
  • 9 me toos
  • 4 replies
  • Idea
Photo of Lee
Do not allow User Group Managers access to anything but the extensions assigned to them.
I know the the reporting is still in Beta, but please remove access to allow user group managers the ability to select Call Queues, Exten...
  • 2 me toos
  • 1 reply
  • Idea
Photo of David Wyatt
Historical Reports schedule frequency
Having the ability to specify the exact schedule time you wish to receive a historic report - not just Daily/Weekly/Monthly.
  • 4 me toos
  • 3 replies
  • Idea
  • Implemented
Photo of WERNER
PDF Export for Reports:
I currently have to do a print screen for the summary reports that appear. Can you create a PDF export for the reports as they show graph...
  • 4 me toos
  • 1 reply
  • Idea
  • Implemented
Photo of PICKETT
We need Speed of Answer and Abandonment Rates available on Historical Reporting.
We need Speed of Answer and Abandonment Rates available on Historical Reporting. 
  • 5 me toos
  • 1 reply
  • Idea
  • Implemented
Photo of DEREBENSKIY
Reports: filter by time periods, not just by date
It would be nice if the call reports could be limited by time periods as well as by date
  • 15 me toos
  • 5 replies
  • Idea
  • Implemented
Photo of Aaron Hartzler
Request to have multiple managers of a user group
I am looking to utilize the user group functionality for reports access, but would like to have multiple "managers" for a single group. C...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Adesh Bridgemohan
Would like to report on how long someone has been unavailable in live reports.
Why can't the live report dashboard show how long someone has been unavailable? 
  • 2 me toos
  • 3 replies
  • Idea
Photo of Arvin Cruz
Analytics Portal - Request Feature
I am trying to find a conversation in this community regarding "Request Feature" for Analytics Report. Since I have not seen it I am crea...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Stephen Smith
Report Analytics KPI Answer Statistics For An Extension Against a Call Queue
Description: Unless you go into the detailed view of the call log and then work through the dense details there is no way of identifying ...
  • 1 me too
  • 0 replies
  • Idea
Photo of Angela Y.
Announcing ConnectCentral 2018, Nov 12-14, San Francisco
 By Neha Mirchandani The Importance of Uniting in a Disconnected Digital Age The great contradiction of the digital age is that, despi...
  • 2 me toos
  • 1 reply
  • Announcement
Photo of DUGGAN
Historical reports having the information for the time from the call comes in to the time that it was answered in the call queue
Historical reports having the information for the time from the call comes in to the time that it was answered in the call queue
  • 4 me toos
  • 1 reply
  • Idea