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IVR

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Photo of Dave Melbardis
controlling voice prompt duration
Can we have a feature that we can control the duration of voice prompt to make it faster? It would be great if we can do that to avoid Ro...
  • 1 me too
  • 0 replies
  • Idea
Photo of Daniel Salinas
Templates with Multi-Site Functionality
We have more than 600 users in close to 250 franchised offices in the USA and we are constantly adding users to our different locations...
  • 3 me toos
  • 1 reply
  • Idea
Photo of Angela Y.
San Francisco Bay Area Customers: Participate in a live feedback session
We need YOUR input on our latest ideas so we can provide you the best experience. Currently looking for RingCentral customers in the San...
  • 1 me too
  • 1 reply
  • Announcement
Photo of Technical Support
Toggle on/off ability to call extensions during ring duration process
Account type  (U.S., Canada, UK,  AT&T, Telus, BT) A brief description of the business  A high level description of the product or featu...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Ellen
Route unanswered calls to IVR Menu with option to leave Voicemail
One of our lines is our dedicated Front Desk line (ext 100) and during business hours we'd like it to be answered by a live person that w...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Vito
IVR Custom Date Rule DON'T WORK after RingCentral update. Need to return to previous functionality
We have custom IVR rules that forward to different on-call support engineers based on the day of the week (a recurring day rule).  In the...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of Charles Giroux
Prevent callers from dialing other extensions when in caller queue
We are a company that provides white labeled tech support to various other companies. At the moment, it is possible for callers waiting i...
  • 3 me toos
  • 1 reply
  • Idea
  • Under Consideration
Photo of Gordon Hu
Invalid Extension - after adding a new extension, mobile app users need to re-log in
Hi RC family,I have noticed that whenever I add an extension, the end user's mobile app device will need to log out + log back in, in ord...
  • 1 me too
  • 8 replies
  • Question
  • Answered
Photo of Robert Dela Merced
While the caller is waiting in the Call Queue, is there a way to present an option to press any number so he can leave a voicemail?
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Cecile Glassy
Enterprise Setup IVR management
2287 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phonesManaging Multiple IVR configurations2018-10-10 We ha...
  • 1 me too
  • 0 replies
  • Idea
Photo of Angela Y.
Announcing ConnectCentral 2018, Nov 12-14, San Francisco
 By Neha Mirchandani The Importance of Uniting in a Disconnected Digital Age The great contradiction of the digital age is that, despi...
  • 2 me toos
  • 1 reply
  • Announcement
Photo of Kelsey Charron
After Hours Call Routing - IVR & Groups
Our account was setup so that if a call comes in to our main line after our business hours, it will play a custom message that advises th...
  • 1 me too
  • 5 replies
  • Question
Photo of Robert Czymoch
Dial by extension IVR key press setup
I am setting up an IVR where there is a prompt that asks the user to dial 1 if you know your parties extension. As an action there is no ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Mel
IVR answers with no rings first
We have been happy since we set up our IVR system, but do find it odd that when clients call us it doesn't ring first but goes right away...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Sara Stuart DO
Forward to Ext During office hours, Multi-Level IVR AFTER office hours
I have a company number, 2500when 2500 is called during office hours I want calls forwarded to an extensionwhen 2500 is called after offi...
  • 1 me too
  • 2 replies
  • Question
  • In Progress