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IVR

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Photo of Hemant Mehta
Feature Request_Disable extensions Input While a audio file is being played (IVR)
Subject: Feature Request_Disable extensions Input While a audio file is being played (IVR) Description:  HI Team,  Is there a way we c...
  • 1 me too
  • 1 reply
  • Idea
Photo of Geekmom
NEED: ability to set up dial by name groups for different locations
1.US Account2. Large National Corporation with independent offices nationwide, but one giant account for the entire company.3.Be able to ...
  • 1 me too
  • 1 reply
  • Idea
Photo of John Maguire
dial by name directory recording?
We use custom recordings for all our IVR menus. We would like to add the functionality of recording a dial-by-name directory prompt. For ...
  • 1 me too
  • 0 replies
  • Idea
Photo of Woodward McKee
route roll over calls to smartphone apps
It would be helpful for calls to be routed to our people's smartphone apps, so that they can answer when not at their desk and be aware t...
  • 1 me too
  • 0 replies
  • Idea
Photo of GERZSENYI
Auto-receptionist for business hours and a differnet one for closed hours
To have a pre-recorded message for the Auto-Receptionist that is individualized for business hours and after business hours.
  • 1 me too
  • 1 reply
  • Idea
Photo of Jennifer Miranda
Transferring a forwarded call back
HI, We have a US account.  We have our toll free number and three designated numbers/extensions.  One of these three numbers/extensions ...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Dave Boldt
Roles that have access to Auto-Receptionist need access to IVR Menues, IVR Editor, and Prompts Library
Account type  - Canada Insurance Company  When creating a new role and granting access to Auto Receptionist, only grants access to Gener...
  • 1 me too
  • 1 reply
  • Idea
Photo of Nick Tyo
Setup an IVR to transfer to Conference Bridge
I would like an option on my IVR to transfer to a conference bridge.We run a support center and during outages, I would like to change th...
  • 2 me toos
  • 7 replies
  • Idea
Photo of Nick Tyo
Set Queue as top level IVR in multi level IVR.
Is there a way to make a top level IVR do nothing more than automatically send to a Queue after playing the prompt? I need all my calls t...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Mike Rowe
Want to be able to dial a phone number that prompts for an extension and then takes you to that voicemail box to leave a message
In order to directly leave a voice mail for someone currently we have to dial the direct number, followed by pound # when we hear it star...
  • 8 me toos
  • 1 reply
  • Idea
Photo of Bush
Setting up information menu's in an IVR (i.e. press 2 for our hours, 3 for locations)
We are attempting to migrate from our InContact IVR to a strictly Ring Central IVR. I have started programming the basics of what we need...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Angela Y.
Apr. 5 Customer Webinar: Tips for delivering a superior customer experience with RingCentral integrations
Maximizing Value Webinar   Learn how integrating RingCentral with your other technology can enable you in providing superior customer ex...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Alex Rivera
Call log: more details for "Missed" calls
We use the auto-receptionist to greet our customers.  Our total prompt time is 19 seconds.  By 13 seconds we tell them to press 1 to get ...
  • 1 me too
  • 0 replies
  • Idea
Photo of Jason Martin
Feature Request: Call Groups, Better Ring Grouping
For deciding how calls get transferred to group members: there are currently three options.  Rotating, Simultaneous and In Fixed Order. ...
  • 3 me toos
  • 5 replies
  • Idea
Photo of John Mahli Salcedo
Different Call Recording Announcement
Customer would like to add a feature to customize the Call-Recording announcement so that there will be a different call-recording announ...
  • 1 me too
  • 0 replies
  • Idea