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IVR

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Photo of Kelsey Charron
After Hours Call Routing - IVR & Groups
Our account was setup so that if a call comes in to our main line after our business hours, it will play a custom message that advises th...
  • 1 me too
  • 5 replies
  • Question
Photo of Robert Czymoch
Dial by extension IVR key press setup
I am setting up an IVR where there is a prompt that asks the user to dial 1 if you know your parties extension. As an action there is no ...
  • 1 me too
  • 0 replies
  • Question
Photo of Mel
IVR answers with no rings first
We have been happy since we set up our IVR system, but do find it odd that when clients call us it doesn't ring first but goes right away...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Sara Stuart DO
Forward to Ext During office hours, Multi-Level IVR AFTER office hours
I have a company number, 2500when 2500 is called during office hours I want calls forwarded to an extensionwhen 2500 is called after offi...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of Michel
Admin Activate User Extension
Account type     CANADA A brief description of the business     clinics, financial services, roaming users,... A high level descriptio...
  • 3 me toos
  • 7 replies
  • Idea
Photo of Robert Kay
To be able to edit automated voice from call queue
On the greeting, there is an option provided to press 2 for Spanish, and call is going to the call queue, all the greetings and interrupt...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Matt Dillman
Customize key presses
Large company with over 50 offices in 19 states.  I would like to setup a company-level IVR menu on our company number that allows a call...
  • 1 me too
  • 2 replies
  • Question
Photo of Michael Norton
Unable to edit IVR Editor
Unable to edit existing IVE that has already been set up. You will not be able to save what you have changed. 
  • 2 me toos
  • 2 replies
  • Question
  • Acknowledged
Photo of Angela Y.
Announcing ConnectCentral 2018, Nov 12-14, San Francisco
 By Neha Mirchandani The Importance of Uniting in a Disconnected Digital Age The great contradiction of the digital age is that, despi...
  • 2 me toos
  • 0 replies
  • Announcement
Photo of Geekmom
NEED: ability to set up dial by name groups for different locations
1.US Account2. Large National Corporation with independent offices nationwide, but one giant account for the entire company.3.Be able to ...
  • 4 me toos
  • 2 replies
  • Idea
Photo of Hemant Mehta
Feature Request_Disable extensions Input While a audio file is being played (IVR)
Subject: Feature Request_Disable extensions Input While a audio file is being played (IVR) Description:  HI Team,  Is there a way we c...
  • 1 me too
  • 1 reply
  • Idea
Photo of John Maguire
dial by name directory recording?
We use custom recordings for all our IVR menus. We would like to add the functionality of recording a dial-by-name directory prompt. For ...
  • 1 me too
  • 0 replies
  • Idea
Photo of Woodward McKee
route roll over calls to smartphone apps
It would be helpful for calls to be routed to our people's smartphone apps, so that they can answer when not at their desk and be aware t...
  • 1 me too
  • 0 replies
  • Idea
Photo of GERZSENYI
Auto-receptionist for business hours and a differnet one for closed hours
To have a pre-recorded message for the Auto-Receptionist that is individualized for business hours and after business hours.
  • 1 me too
  • 1 reply
  • Idea
Photo of Jennifer Miranda
Transferring a forwarded call back
HI, We have a US account.  We have our toll free number and three designated numbers/extensions.  One of these three numbers/extensions ...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged