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Live Reports

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Photo of PICKETT
Subscribe option for daily reports sent to my email on Live Reports
Subscribe option for daily reports sent to my email on Live Reports
  • 2 me toos
  • 1 reply
  • Idea
Photo of RK
Allow SuperAdmin ability to view fax -- sent by extensions - without their password
In the USA, we run a financial business and need to be able to monitor the fax activity of our agents. Putting in their password is a bad...
  • 5 me toos
  • 4 replies
  • Idea
Photo of GROSS
Automatic Call Log report generation for Live Reports.
Please add automatic report generation for Live Reports. I wish to generate a daily call log report on all my users and have in generate ...
  • 1 me too
  • 0 replies
  • Idea
Photo of Gopal Ramakrishnan
Ability to download call log
Currently there is no feature to download Call log to show the respective user's time zone under call time column. For example, if you ar...
  • 1 me too
  • 1 reply
  • Idea
Photo of Joshua Hewitt
Add the option to choose when the call log gets automatically sent
  • 1 me too
  • 0 replies
  • Idea
Photo of Chris Fuglsang
Live Presence Updates based on user activity
1. Worldwide (U.S.) 2. Primarily outbound dialling 3. Live updates of presence based on the activity detected by the Softphone. Like Skyp...
  • 1 me too
  • 0 replies
  • Idea
Photo of Enoch Wan
Live Reports: We should be able to see WHO is calling in (caller ID, caller number)
We have a premium Canadian account. We provide tech support for our products, there are more than 8 of us. Many of our techs have existi...
  • 1 me too
  • 0 replies
  • Idea
Photo of Benjamin Sisco
User login activity reporting
Account Type: US (Premium)Busintess Type: HealthcareOverview: Report of users logins to RC phone applicationsBenefit: Security, Complianc...
  • 8 me toos
  • 2 replies
  • Idea
Photo of AskMe
how to sum a historical exported report in Excel
Being able to sum the call duration from an exported Historical report file in Excel.
  • 1 me too
  • 0 replies
  • Question
Photo of ANAND
Hi Ring central team, its a suggestion to make better use of Ring Central
Its a suggestion to have a report on the basis of different AUX (Available, Busy, Do not Disturb, Invisible) showed in RingCentral Deskto...
  • 1 me too
  • 0 replies
  • Idea
Photo of Julie Montero
Need Agent Details in Live Reports to be created for groups (by department etc.) of agents, rather than by call queues
In Live Reports, if you want to see who is active on calls today, you must create an Agent Details view by queue or for all queues. Most ...
  • 3 me toos
  • 2 replies
  • Idea
Photo of Angela Y.
Announcing ConnectCentral 2018, Nov 12-14, San Francisco
 By Neha Mirchandani The Importance of Uniting in a Disconnected Digital Age The great contradiction of the digital age is that, despi...
  • 2 me toos
  • 0 replies
  • Announcement
Photo of Raquel Beeson
Active Call Log, View & Pick Up Incoming Calls View
It would be great if we could do the following: Have a HUD-like view for all incoming calls. This would include a list of incoming #, Na...
  • 1 me too
  • 0 replies
  • Idea
Photo of Nicole
RingCentral and SQL Server Automation for Call Logs
Has anyone set up an automated process to download call log data into a sql database? If so, what did you use / how did you go about the ...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Nahrain Bakoos
Dashboard with total call duration per extension
Hi All, I run a call centre and the team is getting bigger and its really time consuming downloading call logs and summing up call dura...
  • 1 me too
  • 1 reply
  • Question
  • Answered