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Live Reports

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Photo of Angela Y.
San Francisco Bay Area Customers: Participate in a live feedback session
We need YOUR input on our latest ideas so we can provide you the best experience. Currently looking for RingCentral customers in the San...
  • 1 me too
  • 1 reply
  • Announcement
Photo of Gary Durn
Agent Status
Why is it that even when our agents are logged off their names still display on our live feed board giving the impression that they are s...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Libeth Sanchez
Track Do Not Disturb/Busy on the soft phone
We started moving into using the soft phone instead of the desk phone, but we would like to track the amount of time the representative i...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Benjamin Sisco
User login activity reporting
Account Type: US (Premium)Busintess Type: HealthcareOverview: Report of users logins to RC phone applicationsBenefit: Security, Complianc...
  • 9 me toos
  • 4 replies
  • Idea
Photo of WERNER
PDF Export for Reports:
I currently have to do a print screen for the summary reports that appear. Can you create a PDF export for the reports as they show graph...
  • 4 me toos
  • 1 reply
  • Idea
  • Implemented
Photo of PICKETT
We need Speed of Answer and Abandonment Rates available on Historical Reporting.
We need Speed of Answer and Abandonment Rates available on Historical Reporting. 
  • 5 me toos
  • 1 reply
  • Idea
  • Implemented
Photo of Adesh Bridgemohan
Would like to report on how long someone has been unavailable in live reports.
Why can't the live report dashboard show how long someone has been unavailable? 
  • 2 me toos
  • 3 replies
  • Idea
Photo of Stephen Smith
Report Analytics KPI Answer Statistics For An Extension Against a Call Queue
Description: Unless you go into the detailed view of the call log and then work through the dense details there is no way of identifying ...
  • 1 me too
  • 0 replies
  • Idea
Photo of Angela Y.
Announcing ConnectCentral 2018, Nov 12-14, San Francisco
 By Neha Mirchandani The Importance of Uniting in a Disconnected Digital Age The great contradiction of the digital age is that, despi...
  • 2 me toos
  • 1 reply
  • Announcement
Photo of FuneralDIR
Sometimes calls do not show up on QOS report.
Calls are not showing on some of the Analytics reports like QOS
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of NPP IT
Feature request for Reports: Create reports for agent activity.
Feature request for Reports: Create reports for agent activity, specifically by agent presence (Available, Busy, DND) and by Accept Call ...
  • 2 me toos
  • 2 replies
  • Idea
Photo of alma
How to track spam calls How to get statistics on how many calls we are getting from Spammers
For the past 3 months, We got  1333 missed calls which is about 45 % of total inbound calls ...  For me as a business owner very importan...
  • 1 me too
  • 5 replies
  • Question
Photo of PICKETT
Subscribe option for daily reports sent to my email on Live Reports
Subscribe option for daily reports sent to my email on Live Reports
  • 2 me toos
  • 1 reply
  • Idea
Photo of RK
Allow SuperAdmin ability to view fax -- sent by extensions - without their password
In the USA, we run a financial business and need to be able to monitor the fax activity of our agents. Putting in their password is a bad...
  • 5 me toos
  • 4 replies
  • Idea
Photo of GROSS
Automatic Call Log report generation for Live Reports.
Please add automatic report generation for Live Reports. I wish to generate a daily call log report on all my users and have in generate ...
  • 1 me too
  • 0 replies
  • Idea