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Photo of Raquel Beeson
Active Call Log, View & Pick Up Incoming Calls View
It would be great if we could do the following: Have a HUD-like view for all incoming calls. This would include a list of incoming #, Na...
  • 1 me too
  • 0 replies
  • Idea
Photo of Nicole
RingCentral and SQL Server Automation for Call Logs
Has anyone set up an automated process to download call log data into a sql database? If so, what did you use / how did you go about the ...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Nahrain Bakoos
Dashboard with total call duration per extension
Hi All, I run a call centre and the team is getting bigger and its really time consuming downloading call logs and summing up call dura...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Manny Han
RingCentral Desktop and Mobile App
Is there a way to run a report on RingCentral desktop and mobile application versions users are using? If not it would be a nice feature.
  • 3 me toos
  • 4 replies
  • Idea
Photo of Nick Tyo
How to publish call dashboard to the web?
We run an IT help desk. We are obligated to provide call metrics to external stakeholders who do not have account access to ring central....
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Amine
Calls origin report
Hello,  We need a report or indicator of the calls received origin. It will allow us to have a clear idea of the call volume received fr...
  • 1 me too
  • 5 replies
  • Idea
Photo of Angela Y.
Apr. 5 Customer Webinar: Tips for delivering a superior customer experience with RingCentral integrations
Maximizing Value Webinar   Learn how integrating RingCentral with your other technology can enable you in providing superior customer ex...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Dillion
Call quality report
In a US account type with locations all over the country. It would be helpful if we could get a weekly report of poor or moderate call lo...
  • 3 me toos
  • 1 reply
  • Idea
Photo of Julie Montero
Need Agent Details in Live Reports to be created for groups (by department etc.) of agents, rather than by call queues
In Live Reports, if you want to see who is active on calls today, you must create an Agent Details view by queue or for all queues. Most ...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Jena
Live Report Refresh
Live Reports is taking 15-20 minutes to refresh.  I show the correct users when I go into the group but in Live Report it isn't correct.
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of CERS
Simple sort by column in the call log
Simple sort by column in the call log. 1. US, 2. Recruiting/consulting 3.  Add sort by column in call log/recordings 4.  I can view large...
  • CERS, 4 months ago

  • 1 me too
  • 0 replies
  • Idea
Photo of Chris Duquette
Accidental Purge
I had a customer call me yesterday and said he accidentally purged all his call logs, I wasn't sure how to tell him how to go about getti...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of PICKETT
Subscribe option for daily reports sent to my email on Live Reports
Subscribe option for daily reports sent to my email on Live Reports
  • 2 me toos
  • 0 replies
  • Idea
Photo of PICKETT
We need Speed of Answer and Abandonment Rates available on Historical Reporting.
We need Speed of Answer and Abandonment Rates available on Historical Reporting. 
  • 5 me toos
  • 0 replies
  • Idea
Photo of Aimee Noel
Reporting by Hours of Operation
It would be nice to get missed call reporting by Hours of Operation so I can get each reps actually percent answer rate. Can you make it ...
  • 3 me toos
  • 0 replies
  • Idea