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QoS Tool

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Photo of Dillion
Call quality report
In a US account type with locations all over the country. It would be helpful if we could get a weekly report of poor or moderate call lo...
  • 3 me toos
  • 2 replies
  • Idea
Photo of Lee
Do not allow User Group Managers access to anything but the extensions assigned to them.
I know the the reporting is still in Beta, but please remove access to allow user group managers the ability to select Call Queues, Exten...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Angela Y.
Announcing ConnectCentral 2018, Nov 12-14, San Francisco
 By Neha Mirchandani The Importance of Uniting in a Disconnected Digital Age The great contradiction of the digital age is that, despi...
  • 2 me toos
  • 1 reply
  • Announcement
Photo of FuneralDIR
Sometimes calls do not show up on QOS report.
Calls are not showing on some of the Analytics reports like QOS
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of STANLEY
Softphone and Levono
I have a Levono Carbon and I'm trying to use my softphone. I just read somewhere that the two are not really not compatible. Is this ...
  • 1 me too
  • 1 reply
  • Question
Photo of Brandon Merenda
Dropped Call Rate
Having ISP issues causing you to drop calls?  Too bad!   Unfortunately RC does not have a way to track dropped calls for the client. Oh...
  • 1 me too
  • 0 replies
  • Idea
Photo of Kris
Orbi Pro QOS
Does anyone have recommended settings for Orbi Pro wireless router setup as it relates to QOS? We are experiencing high jitter and bro...
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of Angela Y.
Apr. 5 Customer Webinar: Tips for delivering a superior customer experience with RingCentral integrations
Maximizing Value Webinar   Learn how integrating RingCentral with your other technology can enable you in providing superior customer ex...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Nathan Malone
Add the Ability to Change the GEO IP Location Information Manually in QoS Reports
1. Account Type: U.S. 2. The Business has multiple locations. IT is trying to identify QoS issues and which locations they are affecting....
  • 1 me too
  • 0 replies
  • Idea
  • Implemented