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RingCentral Contact Center

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Photo of Angela Y.
San Francisco Bay Area Customers: Participate in a live feedback session
We need YOUR input on our latest ideas so we can provide you the best experience. Currently looking for RingCentral customers in the San...
  • 1 me too
  • 1 reply
  • Announcement
Photo of Ben Hall
Ring Central Favorite Groups
It would be nice to have the ability to great different "Favorite Groups" so that I can lump certain contacts together (sales, engineerin...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Sean Wright
Dashboard Widgets on InContact
Hi, We are currently based in the UK and provide Epos systems We have a support desk in here and on our old system we were able to hav...
  • 1 me too
  • 1 reply
  • Idea
Photo of Angela Y.
Announcing ConnectCentral 2018, Nov 12-14, San Francisco
 By Neha Mirchandani The Importance of Uniting in a Disconnected Digital Age The great contradiction of the digital age is that, despi...
  • 2 me toos
  • 1 reply
  • Announcement
Photo of Brad Giannini
3rd line for RingCentral Contact Center Incontact agent
We have a Contact Center with agents using RingCentral Contact Center in Salesforce (InContact's Max agent).  They take inbound calls fro...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Dan Gualtieri
Log a Call as a Call, not a Task
When using the RingCentral Salesforce extension/app and saving a log, the log records as a task, not a call. When you log a call via the ...
  • 2 me toos
  • 3 replies
  • Idea
  • Planned
Photo of McMeeken
Hotdesking E911 - Please marry address to hardware instead of user
We have been dealing with a challenge where users need to be in multiple locations connecting to hotdesk phones. Currently the E911 featu...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Craig Carpenter
Ring Central Phone Screensaver
Presently according to Ring Central Customer Support ALL Ring central phones have the ability for a screensaver removed from their phones...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of AskMe
how to sum a historical exported report in Excel
Being able to sum the call duration from an exported Historical report file in Excel.
  • 1 me too
  • 0 replies
  • Question
Photo of Ryan Hawkins
Pulling Emails from the Active Contacts Queue on Contact Centre
RC support agent posting on behalf of customer: We are a UK based account and our Contact Centre has a high mixed of calls and emails com...
  • 16 me toos
  • 2 replies
  • Idea
Photo of Kate McClarron
Searching for an Email
I am aware that you can search for an email in Contact History by email sender, agent, time etc. However it would be incredibly useful ...
  • 14 me toos
  • 0 replies
  • Idea
Photo of POLO
Somebody can give me the spanish customer service phone in usa??
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of George
Add a place for Position or Title to Contact Details
1. US 2. Real Estate Investing Education and Mentoring 3. Since we have over 100 people in our company and multiple offices it would real...
  • 4 me toos
  • 0 replies
  • Idea
Photo of Hays
Where can I find detailed instructions on the best way to set up call tags in the call center?
I need to begin utilizing the call tag function in order to have some standard information to tie a call to a specific person/agent/polic...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Ben Hall
Sort RingCentral Contacts
RingCentral Favorites needs options for sorting. Sorting criteria could be alphabetical, most contacted, away/online, etc. Thanks!
  • 2 me toos
  • 0 replies
  • Idea