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RingCentral Contact Center

Conversations

Conversations 1 - 15 of 25
Photo of Kate McClarron
Searching for an Email
I am aware that you can search for an email in Contact History by email sender, agent, time etc. However it would be incredibly useful ...
  • 15 me toos
  • 0 replies
  • Idea
Photo of Ben Hall
Sort RingCentral Contacts
RingCentral Favorites needs options for sorting. Sorting criteria could be alphabetical, most contacted, away/online, etc. Thanks!
  • 4 me toos
  • 0 replies
  • Idea
Photo of John Fenech
SSO for NiC WFM
A number of customers have requested to be able to log onto NiC WFM via Single Sign On which currently is not supported. As most of RC cu...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Chris Rosa
Improving the Dashboards
Now that I'm in the process of deploying wallboards for our CC, I'm finding that the dashboard interface is really pretty inflexible. The...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Chris Rosa
Public/No-login Dashboards
It would be really helpful (and more secure) to have dashboards that could be published with a unique/complex URL that wouldn't require l...
  • 2 me toos
  • 0 replies
  • Idea