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RingCentral Contact Center

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Photo of Ben Hall
Sort RingCentral Contacts
RingCentral Favorites needs options for sorting. Sorting criteria could be alphabetical, most contacted, away/online, etc. Thanks!
  • 4 me toos
  • 0 replies
  • Idea
Photo of Kate McClarron
Searching for an Email
I am aware that you can search for an email in Contact History by email sender, agent, time etc. However it would be incredibly useful ...
  • 15 me toos
  • 0 replies
  • Idea
Photo of John Fenech
SSO for NiC WFM
A number of customers have requested to be able to log onto NiC WFM via Single Sign On which currently is not supported. As most of RC cu...
  • 2 me toos
  • 0 replies
  • Idea
Photo of IT-Richard Nelson
Adding CNAME to MAX Agent
Currently, below all numbers in MAX Agent, it lists the CNAME as "Unknown".  I would be great if RC Office would pass the CNAME of the ca...
  • 1 me too
  • 0 replies
  • Idea