4512 11cdswo inline large

RingCentral Phone (desktop)

Conversations

Recent Conversations
Conversations 1 - 15 of 763
Photo of DAWSON
I am not receiving text (SMS) messages at my Ring Central number.
Any ideas on how to allow text messages to come to my email or phone app? I can send but not receive. I have an number with extension, bu...
  • 1 me too
  • 0 replies
  • Question
Photo of FuneralDIR
iphone will not work while caller is in a Ring Group. It only rings the desk phone and not the desktop app or iPhone app.
iPhone app will not ring if the user is in a ring group.  So if anyone call the Ring Group only the desktop phones ring and not the iPhon...
  • 1 me too
  • 4 replies
  • Question
Photo of CraigW
INCOMING CALL LABELS
Usage scenario:I have my RC line. My line will ring when either called directly or when a call comes in to a group I’m a member of. If I’...
  • 1 me too
  • 0 replies
  • Idea
Photo of STANLEY
Softphone and Levono
I have a Levono Carbon and I'm trying to use my softphone. I just read somewhere that the two are not really not compatible. Is this ...
  • 1 me too
  • 1 reply
  • Question
Photo of Danp
Message "Switch call to this advice" keeps popping up in the desktop app
Account type: US Desktop version: 9.4.3-29474 I started having this issue in the last week. After a call ends, I get a green button in t...
  • 9 me toos
  • 19 replies
  • Question
  • Acknowledged
Photo of Erik Vlach
ivr menu dialing alpha characters
I have a user that puts in a alphanumeric passcode in the phone. He needs to dial asterisk before he can put in a alpha character. When h...
  • 1 me too
  • 0 replies
  • Question
Photo of Big Papa J
Text Message notifications
Just wondering if there is a way to bring prominence to how the user is notified of a test message on the softphone? Currently a text mes...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Natalie Carboni
September Feature Release Preview
Our next release of new features and upgrades is scheduled to start mid-August. See below for a preview of what’s new and register for ou...
  • 5 me toos
  • 15 replies
  • Article
Photo of Chris Zimmerman
SMS: Allow all users (not just operator ext) to text messages (SMS) from the Main Number
earlier versions of desktop app have a drop down field that allows you to switch caller ID for text messages (SMS).  in verison 8.0.4 it ...
  • 110 me toos
  • 42 replies
  • Idea
Photo of Kelsey Charron
After Hours Call Routing - IVR & Groups
Our account was setup so that if a call comes in to our main line after our business hours, it will play a custom message that advises th...
  • 1 me too
  • 5 replies
  • Question
Photo of Conrad Kelly
Is anyone else having a problem with the HUD showing the incorrect information regarding call state?
This week we have noticed that the desktop softphones are showing the wrong status in the HUD.  We installed the new update (9.1.1.27091)...
  • 6 me toos
  • 18 replies
  • Question
  • Answered
Photo of Stephen Hill
Disable warning that outgoing calls can't be made (too many devices)
Please set up a way to disable the warning if we do not intend to make outgoing calls with the desktop app (only check voicemail and SMS).
  • 1 me too
  • 1 reply
  • Idea
Photo of MileHighWelch
Alert caller the system is ringing another device
New to RC and VoIP in general. Users like the call handling feature to go from Desk to Cell to Home, etc. The problem is with all these...
  • 2 me toos
  • 4 replies
  • Question
Photo of Lee
Call Handling for Call Queues and Extensions
Is there a reason why the Call Handling and Forwarding for an extension cannot be like a Call Queue? We use Custom Answering Rules to cre...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of Katelyn
Feature taken away when Adding New Contact in latest update
Good morning! I work for a busy dental office in the US, and we use our Ring Central desktop app to confirm appointments and information ...
  • 6 me toos
  • 8 replies
  • Question
  • Answered