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RingCentral for Salesforce

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Photo of Joe Pryor
RingCentral for Salesforce - Open New Window/Tab
My problem is that none of my employees like the Ringcentral for Salesforce app. Why? Because if they are in the middle of setting up a c...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Rene Arellano
SalesForce Rincentral App Slow
Yesterday there was an email sent out by Ringcentral saying that they were going to be moving the Data Centers to Chicago, IL. This morni...
  • 2 me toos
  • 6 replies
  • Question
  • Acknowledged
Photo of Will Yee
Salesforce Integration needs to support inbound calls
We upgraded to premium so that we can use the SFDC Integration. However, it appears that the CTI softphone application that is installed ...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Suresh Kumar
Ringcentral Meetings for Salesforce is missing!
Ringcentral Meetings is so important feature to have for salesforce integrations and was wondering why this was not thought through as yo...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Lyn
Auto-Provisioning Option in Azure Integrations
It would be great if aside from Google & Okta, Ringcentral will also support Azure Integration app that can do the user provisioning.
  • Lyn, 4 weeks ago

  • 2 me toos
  • 0 replies
  • Idea
Photo of Dan Gualtieri
Log a Call as a Call, not a Task
When using the RingCentral Salesforce extension/app and saving a log, the log records as a task, not a call. When you log a call via the ...
  • 1 me too
  • 1 reply
  • Idea
Photo of James Jancel
Log calls made when not signed in to salesforce upon sign in.
US account Educational Sales  Upon login to Sales, Salesforce would pull the call logs since last login and add that information.  It al...
  • 2 me toos
  • 7 replies
  • Idea
Photo of James Riordan
Salesforce Lightening and mobile app call/SMS action blank page
Call and SMS buttons in both Salesforce lightening & Salesforce mobile (iOS) popup to a blank page, no errors, CTI dialer works fine, I a...
  • 1 me too
  • 3 replies
  • Question
Photo of Angela Y.
Announcing ConnectCentral 2018, Nov 12-14, San Francisco
 By Neha Mirchandani The Importance of Uniting in a Disconnected Digital Age The great contradiction of the digital age is that, despi...
  • 2 me toos
  • 0 replies
  • Announcement
Photo of Turner Seal
RingCentral for Salesforce - App signs out users, appears random
We use the RingCentral app on Salesforce and have it integrated for automatic call logging.  As a company we mainly use Chrome but due to...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Kris
glip salesforce
Salesforce task sync Please enable 2-way task syncing with Salesforce objects - would be great to have Glip's great UX for chat and task...
  • Kris, 2 months ago

  • 3 me toos
  • 0 replies
  • Idea
Photo of Sean Alloway
Call information/log disappears quickly from Salesforce softphone when call is hung up
With the Salesforce (Lightning) integration of Ring Central, whenever a call is disconnected, the call information in the softphone disap...
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of Matthew
Salesforce Call Recording URL for main number, Access permission/Improvement to flow
UK, Recruitment We use the Salesforce integration that logs calls as tasks with a URL to the call recording. As the recording is against...
  • 1 me too
  • 0 replies
  • Idea
Photo of James Jancel
service cloud missing soft phone app
When someone moves to Service Cloud/Live Agent they don't have access to the ringcentral app anymore.  So they have to go to a different ...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Omari Starks
Automatically or manually logging calls as logged calls, not tasks
For reporting purposes, it's extremely important to be able to have calls logged as calls and task logged as tasks, not tasks logged as c...
  • 1 me too
  • 4 replies
  • Idea