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RingCentral for Salesforce

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Photo of Turner Seal
RingCentral for Salesforce - App signs out users, appears random
We use the RingCentral app on Salesforce and have it integrated for automatic call logging.  As a company we mainly use Chrome but due to...
  • 1 me too
  • 1 reply
  • Question
Photo of Kris
glip salesforce
Salesforce task sync Please enable 2-way task syncing with Salesforce objects - would be great to have Glip's great UX for chat and task...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Sean Alloway
Call information/log disappears quickly from Salesforce softphone when call is hung up
With the Salesforce (Lightning) integration of Ring Central, whenever a call is disconnected, the call information in the softphone disap...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Matthew
Salesforce Call Recording URL for main number, Access permission/Improvement to flow
UK, Recruitment We use the Salesforce integration that logs calls as tasks with a URL to the call recording. As the recording is against...
  • 1 me too
  • 0 replies
  • Idea
Photo of James Jancel
service cloud missing soft phone app
When someone moves to Service Cloud/Live Agent they don't have access to the ringcentral app anymore.  So they have to go to a different ...
  • 1 me too
  • 2 replies
  • Question
Photo of Omari Starks
Automatically or manually logging calls as logged calls, not tasks
For reporting purposes, it's extremely important to be able to have calls logged as calls and task logged as tasks, not tasks logged as c...
  • 1 me too
  • 4 replies
  • Idea
Photo of Kevin Hart
Exclude Logging Internal Calls
When calling another user's extension the call is still logged in salesforce. This creates a large amount of fairly useless information. ...
  • 1 me too
  • 0 replies
  • Idea
Photo of Kevin Hart
salesforce automatic single sign on
Since the CTI is minimized by default in salesforce it would be ideal if single sign on using salesforce as the authentication could be u...
  • 1 me too
  • 0 replies
  • Idea
Photo of Joe Pryor
RingCentral for Salesforce - Open New Window/Tab
My problem is that none of my employees like the Ringcentral for Salesforce app. Why? Because if they are in the middle of setting up a c...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Kevin Hart
Enable support for Salesforce clickjack protection
When "Enable clickjack protection for customer Visualforce pages with headers disabled" is enabled per Salesforce Security recommendation...
  • 1 me too
  • 4 replies
  • Idea
Photo of Kevin Hart
Do not automatically collapse last call
When a call is finished the entry screen for the call collapses even before another call occurs. This means that to finish completing the...
  • 1 me too
  • 0 replies
  • Idea
Photo of Kevin Hart
Salesforce CTI should allow type-ahead lookup instead of dropdown for contact and related to
Currently it is tedious to find the account/contact record and populate it in the CTI in lightning or classic. Ideally it would be possib...
  • 1 me too
  • 0 replies
  • Idea
Photo of Ben Miller
salesforce caller id
Our company is a heavy salesforce user and we really benefit from the click-to-dial feature from salesforce. However, there is one signi...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Woodward McKee
Salesforce edition or user license isn’t supported yet
I receive the message “Salesforce edition or user license isn’t supported yet” on almost all article links.
  • 1 me too
  • 8 replies
  • Question
Photo of Paul Dalton
Create new slash commands in Glip with Salesforce integration
Does anyone know if it is possible to create a new slash command (or if one already exists!) that will leverage the salesforce integratio...
  • 1 me too
  • 2 replies
  • Question
  • Answered