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Photo of FuneralDIR
iphone will not work while caller is in a Ring Group. It only rings the desk phone and not the desktop app or iPhone app.
iPhone app will not ring if the user is in a ring group.  So if anyone call the Ring Group only the desktop phones ring and not the iPhon...
  • 1 me too
  • 4 replies
  • Question
Photo of Natalie Carboni
September Feature Release Preview
Our next release of new features and upgrades is scheduled to start mid-August. See below for a preview of what’s new and register for ou...
  • 5 me toos
  • 15 replies
  • Article
Photo of Chris Zimmerman
SMS: Allow all users (not just operator ext) to text messages (SMS) from the Main Number
earlier versions of desktop app have a drop down field that allows you to switch caller ID for text messages (SMS).  in verison 8.0.4 it ...
  • 110 me toos
  • 42 replies
  • Idea
Photo of Peter Hillerberg
Feature request: Show group name in mobile app
When an incoming call that uses a queue is received the ringcentral pc app shows what group the call is targeting however, on the mobile...
  • 1 me too
  • 0 replies
  • Idea
Photo of Timothy Weir
Change extensions without closing and re-opening RingCentral desktop and mobile apps
Incoming calls to my company are directed to two groups: Business hours and Non-business hours.  Each group is assigned a unique extensio...
  • 1 me too
  • 1 reply
  • Idea
Photo of Talanton_Insurance
Feature Request: Glip / RingCentral App - Align Text Outbound Caller ID to Match RC Phone & Desktop Configuration
Account Type: RingCentral USA Business: Insurance Agency High Level Description: Glip Oubtound Caller ID on Texts to Match RingCentra...
  • 1 me too
  • 0 replies
  • Idea
Photo of Will Simon
iOS RingCentral and RC Phone apps have out-of-sync contact info
We recently changed two extensions for two users. The RC Phone iOS app shows the updated/correct extensions, but the RingeCentral app doe...
  • 3 me toos
  • 1 reply
  • Question
  • Acknowledged
Photo of Alex Iliff
SMS: ability to SMS from the RingCentral website or email
As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned a...
  • 173 me toos
  • 65 replies
  • Idea
Photo of Piz
mobile app not ringing
I've been using ring 4 years with no problem in the US. Recently the app on my verizon iphone 6 doesn't ring on incoming calls consistent...
  • 2 me toos
  • 8 replies
  • Question
  • Answered
Photo of Ben Schwartz
One-tap join for Android
In RC Meetings, there is a 'one tap join' for iPhone only, no Droid. Our implementation person suggested opening a feature request to get...
  • 1 me too
  • 0 replies
  • Idea
Photo of Ed Estes
Lines usage and reports on busy signals
Is there a way to monitor how many lines are in use and whether a customer would have received a busy signal?  We have added a few new em...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of McElroy Metal Kevin Johnson
How would you set up an emergency Hunt/Rollover type system in RingCentral?
Hello, I am looking for a way to setup a Hunt Group/Rollover Group with RingCentral. It would be deployed in "emergency" situations when ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Joe Ferraro
SMS: Add Attachments (PDF's) to text messages
Just looking for RingCentral to add the ability to add attachments (i.e. PDF's) when sending text messages.
  • 18 me toos
  • 11 replies
  • Idea
Photo of Mike
Add Custom RingTones for Mobile App, Desktop app and Deskphones
We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones.  Please comment and vo...
  • 281 me toos
  • 68 replies
  • Idea
Photo of Network Doctors
RingCentral App does not allow you to ignore the call
Here is my scenario: When I receive a call on my RingCentral App on my iPhone X or my iPhone 7, I am not given the option of ignoring the...
  • 1 me too
  • 6 replies
  • Question