Sharing phones - 2 different locations
Example - Ray Steele is part of a calling Q at our 861 location - x146 and DID 3037152146. We are opening an additional facility up nort...
ANDERSON
Joined on October 5, 2016
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Picking up a call holding on another V410
Hello, We have a group of 5 reps in my Denver branch. For each, we have set up the appearance and permissions feature. Yet, they are cla...
Calls from other extensions
Hello. When a call is transferred, you cannot tell if the call is from an outside party or that actual employee because the call transfer...
Emergency forwarding of a calling group to a cell phone
Hi, I know how to using rules to forward a calling group to a cell phone if needed in an emergency. But does anyone know if you can forwa...
Phone shocking employee
V410 Polycom phone. 2nd time the employee has been shocked when she picks up the hand piece. First time I switched from POE to power from...
Bogus Calls
I have employees saying they get bogus calls from other employees. I could see in my call log from yesterday to calls to an employee that...
Email notification email format.
Hello, when setting up the email notifications for voice mails, I saw where RC suggested putting a comma between emails if you want to li...
Replace fax machine...
We are wondering if there is a way to replace the standard fax machine? We know we can send faxes out via email (outbound). But can we ut...
Ring Back Features?
Hello, curious if RC has a feature that allows customers to enter a number for a call back instead of holding. I refer to it has a ring b...
How do we get the voicemails left in the calling queues for after hours?
We have calling queues set up for my 9 locations. Each of them have the VM option while on hold and after hours. How can we get those VMs...
I was on a call and had a 2nd call ring in. I was able to place the 1st call on hold, but I couldn’t pick up the 2nd call.
I have an employee asking how to answer a new call while on the line with another call? See her question. I was on a call and had a 2nd c...
Red Light Indicator
Hello, we cannot seem to get the red light indicator to turn on when voice mails are left. Any ideas?? Appears to be company wide.