Conversations

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Red Light Indicator
Hello, we cannot seem to get the red light indicator to turn on when voice mails are left. Any ideas?? Appears to be company wide.
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  • 5 replies
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Call Overflow
Hello and two questions... 1. How do I set up call overflow from one location to another if that one branch/employees are all busy? 2. ...
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  • 2 replies
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Replace fax machine...
We are wondering if there is a way to replace the standard fax machine? We know we can send faxes out via email (outbound). But can we ut...
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  • 22 replies
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Ring Back Features?
Hello, curious if RC has a feature that allows customers to enter a number for a call back instead of holding. I refer to it has a ring b...
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  • 2 replies
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Email notification email format.
Hello, when setting up the email notifications for voice mails, I saw where RC suggested putting a comma between emails if you want to li...
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  • 4 replies
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Bogus Calls
I have employees saying they get bogus calls from other employees. I could see in my call log from yesterday to calls to an employee that...
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Phone shocking employee
V410 Polycom phone. 2nd time the employee has been shocked when she picks up the hand piece. First time I switched from POE to power from...
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  • 4 replies
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Calls from other extensions
Hello. When a call is transferred, you cannot tell if the call is from an outside party or that actual employee because the call transfer...
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  • 2 replies
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