Conversations
Can we get Presence to distinguish between DND and Available?
For example, I'd *love* to have the sidecar lights on a phone (525G2) tu...
What is the best way for 4 customer service reps to add and remove themselves from queue when arriving and leaving work for the day? Als...
Is anyone else getting a ton of phone calls where you can't hear anyone? I get about 5 calls a day like this. Is this a sales call? Or is...
The recent report conversion has taken away the ability to track individual performance of users answering the call queue calls. When it ...
We can import csv files into personal contacts but we cannot do it into groups. If this feature was available it would help us greatly by...
Option to unlink Phone messages and Glip.
US Account
Healthcare Staffing Agency
Option to unlink Phone messages and Glip. So that ...
US customer, running a small Call Center where we have to track, report and modify as call volumn changes. With Reports I could export an...
My client has asked my company to provide the KPI: "Percent of calls answered by customer service representative within 30 seconds"Curren...
we have a helpdesk with sift workers. I would like users to be able to sit anywhere and login with their extensions. we would like to b...
Historical Reports do not show all agents the first time it is pulled. I pull the Call Detail report and off and on it randomly will not ...
I would like to import contacts from a .csv file directly into a group. Currently I need to manually select each new contact imported and...