Historical Report to Analytics Conversion
The recent report conversion has taken away the ability to track individual performance of users answering the call queue calls. When it ...
Andrew Bockholt
Joined on August 22, 2018
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Contacts: import csv files with contacts directly into a group
We can import csv files into personal contacts but we cannot do it into groups. If this feature was available it would help us greatly by...
Unlink Phone and Ring Central Glip Option
Option to unlink Phone messages and Glip.
US Account
Healthcare Staffing Agency
Option to unlink Phone messages and Glip. So that ...
Does anyone prefer Analytics vs Reports (decommissioned)?
US customer, running a small Call Center where we have to track, report and modify as call volumn changes. With Reports I could export an...
Where can I find the raw data used to calculate the "Average Speed of Answer" metric?
My client has asked my company to provide the KPI: "Percent of calls answered by customer service representative within 30 seconds"Curren...
Presence: to distinguish between DND and Available
Can we get Presence to distinguish between DND and Available?
For example, I'd *love* to have the sidecar lights on a phone (525G2) tu...
Logging into phones for user tracking?
we have a helpdesk with sift workers. I would like users to be able to sit anywhere and login with their extensions. we would like to b...
Call Queue: best way for users to add/remove themselves when arriving/leaving from work?
What is the best way for 4 customer service reps to add and remove themselves from queue when arriving and leaving work for the day? Als...
Historical Reports not showing all agents
Historical Reports do not show all agents the first time it is pulled. I pull the Call Detail report and off and on it randomly will not ...
Can you import .csv file of contacts directly into a group?
I would like to import contacts from a .csv file directly into a group. Currently I need to manually select each new contact imported and...