Conversations

Conversations 1 - 20 of 23
Photo of Ryan Oley
Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue
We are a small business where anyone of our four employees can answer any incoming call.   We have a Call Queue set up so that all the ph...
  • 104 me toos
  • 46 replies
  • Idea
  • Under Consideration
Photo of Edin Kajtezovic
How to turn off missed calls notifications on the new ringcentral (glip) app?
i don't like this when I get notification on every missed call, which at our company is counted as missed even someone else answered. I l...
  • 8 me toos
  • 26 replies
  • Idea
Photo of Scott..
How to remove terminated employee & setup desk phone to be used by a future employee.
Account Type:  U.S. Related Case Number:  N/A Detailed description of Problem:  We have an employee who has left the company.  We would ...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Talanton_Insurance
Feature Request: Glip / RingCentral App - Align Text Outbound Caller ID to Match RC Phone & Desktop Configuration
Account Type: RingCentral USA Business: Insurance Agency High Level Description: Glip Oubtound Caller ID on Texts to Match RingCentra...
  • 3 me toos
  • 3 replies
  • Idea
Photo of Doreen Johnson
can you set your voicemail messages to be emailed to yourself and another user, ie your assistant?
Voicemail messages - can the emails advising you have a new voicemail (with the voicemail attachment) can you set the system to send to m...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Sun Sun
is it possible for rc phones to send outbound dtmf signals ?
  • 1 me too
  • 1 reply
  • Question
Photo of Heisley
SMS: Group Message
I am currently using send hub of which allows me to crate a group of contacts an label it for example ( Text Group 1). This is a group te...
  • 95 me toos
  • 47 replies
  • Idea
Photo of Ellen
Route unanswered calls to IVR Menu with option to leave Voicemail
One of our lines is our dedicated Front Desk line (ext 100) and during business hours we'd like it to be answered by a live person that w...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Jason Spindler
Outbound caller ID when texting from Glip
Account type: US; business type: legal practice; 4 users Seems like an easy feature that Ring Central could enable.  I want to be able t...
  • 1 me too
  • 1 reply
  • Idea
  • Archived
  • Merged
Photo of Craig Thomas
Create and Save a Group for future texts
i am a travel agent that books large group trips. I frequently have to send out group texts to the people traveling with updates and info...
  • 1 me too
  • 1 reply
  • Idea
  • Archived
  • Merged
Photo of Texan
How can I see if another user is on the phone with the Polycom VVX 201?
There is myself and 1 other user and we are both Admin for the system. I'd like to see when she is on the phone and vise versa. Is there ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Benjamin Pina
Add Private Park Locations to the RingCentral App
I have not been able to figure out how to pick up a call from a park location/place a call on a park location.  We utilize the mobile ap...
  • 1 me too
  • 5 replies
  • Idea
Photo of Simon Hagan
Phone app really slow to respond
I've been using the desktop app in Windows 10 for a short while and it's slow to the point of being unusable sometimes.    Does anyone ha...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of BLUVSTEIN
Missed Calls
When our organization receives a call, and an agent answers, it shows every other agent has missed the call. How do I turn that function ...
  • 1 me too
  • 1 reply
  • Question
  • Archived
  • Merged
Photo of Ryan Finchum
multiple businesses, 1 phone
i have a company that would like VoIP service, but they want to be able to tell when someone calls in what company they are calling for b...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of Kelsey Charron
After Hours Call Routing - IVR & Groups
Our account was setup so that if a call comes in to our main line after our business hours, it will play a custom message that advises th...
  • 1 me too
  • 5 replies
  • Question
Photo of Tim Torrisi
Allow different routing for Call Queue calls and direct line calls
I just got off of the phone with support about this, and was told that if a user has their Call Handling set to simultaneous, then an una...
  • 4 me toos
  • 5 replies
  • Idea
Photo of Home Office HR Process Improvement
Full setup of extensions
it would be nice to be able to, at the setup stage for an extension, create the password/security question/and pin for the particular ext...
  • 3 me toos
  • 4 replies
  • Question
  • Answered
Photo of Kronk
If a fax shows "no answer", does that mean it was never sent? Does the system keep trying until the document is successfully sent?
Fax confirmation
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of alma
How to track spam calls How to get statistics on how many calls we are getting from Spammers
For the past 3 months, We got  1333 missed calls which is about 45 % of total inbound calls ...  For me as a business owner very importan...
  • 1 me too
  • 5 replies
  • Question