Photo of RheaD
Call Queue: play announcement for SoftPhones and Mobile App
when a queue/ department call is answered using the SoftPhone or Mobile App, it doesnt announce the name of the caller or the department'...
  • 31 me toos
  • 13 replies
  • Idea
Photo of Spoonhandle
Toggle Availability for Specific Call Queues
And toggle availability in specific call queues. That's not possible currently, right? It's available/unavailable for all queues they are...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Aaron
Call Queue name on screen - show called extension
I have multiple call groups, and they go to some overlapping people. I would like the phone to show which extension was dialed to the cal...
  • 98 me toos
  • 38 replies
  • Idea
  • Under Consideration
Photo of Brett Youngberg
Call Queues: pound # to go directly to voicemail
We don't want to have to create a new voicemail only extension to allow customers to leave a voicemail from a department call queue. We w...
  • 26 me toos
  • 13 replies
  • Idea
Photo of Bryan Pickel
Company Caller ID Numbers Missing
We are only seeing a handful of our company numbers listed to select as a default number in the new app, which means the caller ID will b...
  • 2 me toos
  • 4 replies
  • Idea
Photo of Amy Price
Please create a way for Users to log in/out of different queues upon logging in
We have 5 call queues set up and people that rotate weekends. Some users belong to multiple queues & some need to go into queues they don...
  • 2 me toos
  • 0 replies
  • Idea
Photo of YORK
Desktop App: "press 1 to connect" not working on inbound call.
I need to get the call announcement to work properly on the desktop application in order to know which line a call is coming into.  Unfor...
  • 3 me toos
  • 2 replies
  • Question
  • Answered