Conversations

Conversations 1 - 20 of 46
Photo of alfm
Ability to hide user accounts from 'Company Directory'
Problem Like most Ring Central customers our implementation is a complex mix of 'User Accounts' and 'Groups' - all of which show in the ...
  • 30 me toos
  • 8 replies
  • Idea
  • Planned
Photo of Natalie Carboni
What’s New with Polycom VVX Firmware 5.6.0 coming May 2018
In our continued effort to improve reliability and security for your RingCentral service, we have scheduled maintenance to update the fir...
  • 9 me toos
  • 25 replies
  • Article
Photo of E. M Scott
Control ring order of Desktop App and Mobile App.
Or allow us to customize the order we want our devices to be used in. Why is  user, call handling and forwarding so the "softphone and ...
  • 292 me toos
  • 72 replies
  • Idea
Photo of Shaun West
Cisco SPA525G (Refreshing voice components)
I have just purchased a SPA525G with a SPA500S attendance console (not from RingCentral). I have a fairly simple setup as it’s just one ...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Lily Morris
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
  • 175 me toos
  • 47 replies
  • Idea
Photo of Matthew Austria
Change Auditing/Logging
I'd like to request an audit/logging feature that will record who made what changes at what time. We have a couple admins and they do hap...
  • 78 me toos
  • 32 replies
  • Idea
  • Implemented
Photo of Jarrod Guth
RingCentral Meetings: Hide participants option
RingCentral Meetings needs to have an option where you can hide the participants from each other. Only the host should be able to see the...
  • 11 me toos
  • 9 replies
  • Idea
Photo of Scott
Desktop App: Deauthorize Softphone on Exit (logout)
Many people have a desktop at work and use a laptop while traveling or working from home, myself included.  If the softphone would deauth...
  • 92 me toos
  • 33 replies
  • Idea
Photo of Ross
Contacts: sync personal contacts to physical phone
It is very important that RC provides a way to import contacts to PolyCom phones (Like VVX500). PolyCom says it is very possible but must...
  • 96 me toos
  • 40 replies
  • Idea
  • Planned
Photo of Aumiller
Polycom VVX411 - Display Phone Number on Phone
I am trying to figure out how to get my extension/direct dial line to display on my phone. This was a feature we had with a previous phon...
  • 3 me toos
  • 8 replies
  • Question
  • Answered
Photo of Brooke Sines
SMS / Text Auto Responder
Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses ...
  • 151 me toos
  • 60 replies
  • Idea
  • Under Consideration
Photo of David Knapp
Would like shared company address book for all RC phones
Would love to be able to share address book entries to all phones in our company.  In the Desktop App currently there is a "Company" Addr...
  • 23 me toos
  • 10 replies
  • Idea
Photo of Eric Almassy
RingCentral Meetings: attendees not required to download app
RingCentral Meetings: screen sharing without participant downloading. I work with attendees on Ring Central Meetings that are NOT tech s...
  • 123 me toos
  • 43 replies
  • Idea
  • Implemented
Photo of Richard Callaway
Contacts: share my Personal Contacts with all users
We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow ...
  • 143 me toos
  • 47 replies
  • Idea
  • Under Consideration
Photo of MTBrob80
Call Handling: route calls to Auto-Receptionist if User Ext does not answer.
Main number Rings to Ext.. if Ext doesn't pick up we want it routed to the Auto-Receptionist We are attempting to set our system to mimi...
  • 21 me toos
  • 10 replies
  • Idea
Photo of Craig Lohman
RingCentral Meetings Integration with Polycom RealPresense Trio conference room phone
We are a new user of RingCentral and have just added new Polycom RealPresence Trio 8800 conference room speakerphones.  Is there a way to...
  • 5 me toos
  • 6 replies
  • Idea
Photo of Plese
Deskphone: add External Speed Dials
We recently ordered an SPA514 with 2 sidecars. The idea was to set up the sidecar buttons with 10 digit speed dials. Unfortunately RC fir...
  • 21 me toos
  • 14 replies
  • Idea
Photo of Jason Spindler
Bluetooth on mobile app does not stay connected
Why can RingCentral mobile not stay connected to Bluetooth devices?  I have used at least a couple of Bluetooth devices on a couple of di...
  • 4 me toos
  • 3 replies
  • Question
  • Acknowledged
Photo of Kaycee Matulac
Compatibility with Kuando Busylight
Does RingCentral have compatibility with Kuando Busylight or any other external presence indicator? We have an open office plan and we a...
  • 1 me too
  • 6 replies
  • Question
  • Acknowledged
Photo of Ray
Caller ID: multiple Company names
Currently right now my Account can only have 1 "Company Caller ID".  This name will show up for any outbound call I make.  The problem is...
  • 41 me toos
  • 28 replies
  • Idea