Conversations

Conversations 1 - 20 of 27
Photo of Brandon Scivolette
Force Restart of Polycom Desk Phone if Internet Drops?
Although rare, there are times when our internet connection drops for a short period. The problem is, when it comes back online we almost...
  • 3 me toos
  • 2 replies
  • Question
  • Answered
Photo of Elite Moving Labor
Admin User/Ext in Analytics Portal: 100% Missed Calls
Account Type: US/Office I was reviewing the new analytics portal and found something unusual: our admin extension (super user) is report...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Conrad Kelly
Is anyone else having a problem with the HUD showing the incorrect information regarding call state?
This week we have noticed that the desktop softphones are showing the wrong status in the HUD.  We installed the new update (9.1.1.27091)...
  • 6 me toos
  • 18 replies
  • Question
  • Answered
Photo of Brandon Scivolette
Method of tracking the result/outcome of an inbound call?
Over the past few months we've started tracking the result of inbound calls that don't convert. This has proven helpful in allowing us to...
  • 1 me too
  • 2 replies
  • Question
Photo of Admin@BMBLLC
Recommended Wireless Headsets for Desktop App
I'm looking to replace/convert our desktop voip phones to just a wireless headset and the softphone app, but I'm not wanting to spend $30...
  • 42 me toos
  • 16 replies
  • Question
  • Answered
Photo of Kim
Network requirements, and troubleshooting call quality (QOS) issues.
The most recent version of RingCentral's Network Requirements (QOS Troubleshooting Guide) is now located at the following links.  It is...
  • 58 me toos
  • 13 replies
  • Question
  • Answered
  • Archived
Photo of Lauren Denman
Desktop App: disable inbound call pop-up notification
With the newer version of the softphone, there is now a pop up notification for a new incoming call. This is great for call screening and...
  • 23 me toos
  • 16 replies
  • Idea
  • Implemented
Photo of Brandon Scivolette
Unassigning A Phone From User
Account Type: Office Problem: We currently have six Polycom IP phones assigned to specific users. Each user also has a direct phone numb...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Victor Paolo Lopera
Network: Recommended Routers and Switches
Hi Team, Requesting for an updated list of recommended routers and if possible, switches, as well. One of my customers wants to have an ...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Brandon Scivolette
Toll Free Number Not Receiving Calls
We've had several customers today report (by email) that they haven't been able to reach us on our toll free number. At first I thought i...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Benjamin Reynolds
Hud: Show actual numbers rather than 2 active calls,
1. U.S.  2. Moving Labor Business 3. When our employees are active on multiple calls (which is pretty frequently) the HUD will only sho...
  • 2 me toos
  • 3 replies
  • Idea
Photo of Brandon Scivolette
New message alert when I hang up on my desk phone?
I have a Polycom 410 which, very recently, started to flash the 'new message' indicator when I hang up a call. I've had the 410 for quite...
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Brandon Scivolette
Stop Texts to Local Add-On Numbers
We have a long list of add-on local phones numbers. These numbers simply route to the primary operator queue and are used only for market...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Brandon Scivolette
Desktop App: HUD/Presence showing incorrectly status
Weird Activity: Callers Remaining 'on hold' After Disconnect This past Friday evening we experienced some issues with RC, a situation I ...
  • 10 me toos
  • 18 replies
  • Question
  • Answered
  • Archived
Photo of Brandon Scivolette
Arris Router configuration.
I am configuring a remote user's home router that is manufactured by Arris. I have two follow up questions  for the KB article regarding ...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of Brandon Scivolette
Force "In Progress" Call to End?
Every now and again we have a call that thinks it is still in progress, but it's not. Presence on our Polycom phones and the desktop HUD ...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Brandon Scivolette
Call Queue: Ringing Order in Call Log?
Good Afternoon, The majority of inbound calls are routed through call queues, which are then set to simultaneously ring available users....
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Brandon Scivolette
Settings for a Part Time Remote User?
Over the past year or so I've posted numerous times about issues related to remote user(s). When all users are in the office, using their...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Brandon Scivolette
How do you utilize RC to engage customers that call after hours?
** This isn't a support question, I'm just looking for feedback from other RC users ** My company has strategically established our offi...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Brandon Scivolette
Resolved: Inbound Call Issues for AT&T Phones?
The issue I am experiencing this morning is similar to the one reported four weeks ago. My appears to only be affecting our direct or loc...
  • 1 me too
  • 4 replies
  • Question
  • Answered