Conversations

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Toll Free Number Not Receiving Calls
We've had several customers today report (by email) that they haven't been able to reach us on our toll free number. At first I thought i...
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  • 1 reply
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Stop Texts to Local Add-On Numbers
We have a long list of add-on local phones numbers. These numbers simply route to the primary operator queue and are used only for market...
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  • 1 reply
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  • Answered
Photo of Brandon Scivolette
Arris Router configuration.
I am configuring a remote user's home router that is manufactured by Arris. I have two follow up questions  for the KB article regarding ...
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  • 7 replies
  • Question
  • Answered
Photo of Brandon Scivolette
Call Queue: Ringing Order in Call Log?
Good Afternoon, The majority of inbound calls are routed through call queues, which are then set to simultaneously ring available users....
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  • 4 replies
  • Question
  • Answered
Photo of Brandon Scivolette
Settings for a Part Time Remote User?
Over the past year or so I've posted numerous times about issues related to remote user(s). When all users are in the office, using their...
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  • 3 replies
  • Question
  • Answered