SMS: ability to SMS from the RingCentral website or email
As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned a...
Brett Youngberg
Joined on October 2, 2013
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Conversations
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
Contacts: Adding Non RingCentral Users to Company Contacts
How to do I save new contacts as "Company" contacts? Currently all new contacts I create are stored as "Personal" contacts. Is there a ...
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Desktop App: access multiple ext's without logging in and out to different extensions
Need to be able to access multiple text messages to different numbers through desktop app without logging in and out to different extensi...
Call Queues: pound # to go directly to voicemail
We don't want to have to create a new voicemail only extension to allow customers to leave a voicemail from a department call queue. We w...
RingCentral Archiver (for Dropbox, Google Drive and SFTP)
This provides an automatic back-up solution for customers to store:
Voicemail
Call recordings
SMS messages, and
Faxes
How can I get Ring...
How can RingCentral's Zapier integration help you?
Check out a few different ways you can take advantage of RingCentral's new Zapier integration:
Archive ended RingCentral calls in Goo...
Caller ID: Warm Transferred & Parked Calls
I noticed that incoming calls transferred to my voice mailbox have the caller id of the extension from which it was transferred rather th...
RingCentral Meetings: is there a way to transfer the host if you are a participant?
We have recurring status update meetings that are set to enable join before host. The meeting link is in the calendar invite (host link i...
Contacts: Store extensions in address book
We just started using the desktop app instead of our mobile phones and I'm trying to have our employees use a global address book to call...
Call Queue: forward calls to answering service when a call has been in queue for more than 1 minute.
There needs to be a way to forward calls to my answering service when a call has been in queu for more than 1 minute. As it is, a record...
Desktop App: monitor multiple extensions via Softphone
I am the only employee, however I've set up Ring Central to have three extensions to track my various businesses. Is there a way to moni...
Transferring contacts
I think a great feature would be when a contact calls in and I transfer them to another extension to have the contact name appear on the ...
Shared Contacts Across Organization
I know there is already a "Company Contacts", but that only shows extension within the organization. I would like to see a "shared conta...
Integrate RingCentral with Infusionsoft.
Would like to see a similar RingCentral integration with Infusionsoft as you do with Salesforce so we can pop-up contact records based on...
RingCentral Meetings URL won't launch in Chrome
When I start a meeting using the RingCentral Meetings app, it gives out a handy URL that will allow others to join the meeting using thei...
Caller ID on parked & warm transferred calls
When transferring calls announced, the caller id of the original caller never switches to the originating callers ID. Also when I park a...
How do I give users an option to leave voicemail in lieu of waiting in the queue?
If they do not want to wait the minimum of 1min to leave a voicemail, I would like the 'hold interrupt' message to prompt the caller to l...
can i use Dialectic with my Ring Central Account?
Really not liking RingCentral SoftPhone for the Mac, in particular because it just doesn't integrate with any other mac software. I would...