Conversations

Conversations 1 - 20 of 372
Photo of E. M Scott
Control ring order of Desktop App and Mobile App.
Or allow us to customize the order we want our devices to be used in. Why is  user, call handling and forwarding so the "softphone and ...
  • 250 me toos
  • 64 replies
  • Idea
Photo of Ben Bonkoski
Ring Mobile App and Desk Phone Simultaneously
I would like to be able to set extensions to ring the mobile app and the desk phone simultaneously. According to your support people, I a...
  • 3 me toos
  • 3 replies
  • Question
  • Answered
Photo of Rhonda Splear
Deskphones: Voicemail Rewind/Fast Forward option
How can you rewind or fast forward a voice mail message while you are listening to it?  The user guide for my phone (http://www.cisco.com...
  • 10 me toos
  • 9 replies
  • Idea
Photo of Kelsey Charron
Cisco SPA525G Randomly Changing Its Time
We just provisioned 12 Cisco SPA525G phones yesterday to our new RingCentral account.  Every one of the phones is randomly changing the d...
  • 1 me too
  • 2 replies
  • Question
Photo of Lori
How do I have no greeting and just let it go to voice mail if I am not here?
I am a 1 person company and hate auto receptionist. All I want is the phone to ring so I can answer it and if I do not answer it, play my...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Ryan Oley
Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue
We are a small business where anyone of our four employees can answer any incoming call.   We have a Call Queue set up so that all the ph...
  • 85 me toos
  • 39 replies
  • Idea
  • Under Consideration
Photo of One Shot I.T.
Turn off call screening for internal callers after-hours
Hello,  I'm a ringcentral partner and I've received the following request from multiple clients: They want to have call-screening on for...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Chris Duquette
Inbound caller ID blocking
I have a customer who is having an issue in the office where employees are screening the inbound calls and not answering. Short of firing...
  • 1 me too
  • 3 replies
  • Idea
Photo of Karim Khalil
Admin: override Password 60 Minute Lockout
Users, in my experience, are bad at password management. I had an experience today that pointed out what I perceive to be a missing featu...
  • 87 me toos
  • 36 replies
  • Idea
Photo of Chris Zimmerman
SMS: Allow all users (not just operator ext) to text messages (SMS) from the Main Number
earlier versions of desktop app have a drop down field that allows you to switch caller ID for text messages (SMS).  in verison 8.0.4 it ...
  • 95 me toos
  • 37 replies
  • Idea
Photo of Rick Cruz
Template: Set Outbound Caller ID to be the User's Direct Dial Number
In an effort to reduce the call volume hitting our receptionist desks, we are encouraging our users to begin publishing their DID numbers...
  • 29 me toos
  • 21 replies
  • Idea
Photo of Marina Stambaugh
Glip Notifications
It would be nice if the Glip notifications did not only notify you when the application is offline/not in focus. Notifications should be ...
  • 8 me toos
  • 6 replies
  • Idea
  • Planned
Photo of JT Nocon
Polycom VVX400/410: How to configure the speed dial?
I want to set up speed dial on the VVX 410 phones that I purchased from RingCentral. I tried looking for an article on your website but d...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Kennedy
In the call detail report, was does "not connected" mean as a call result?
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of FURLOUGH
Incoming Call Information -- IVR Menu Key 'pressed'
Account type  (U.S) A brief description of the business -- Office Premium 2-19 line A high level description of the product or feature b...
  • 13 me toos
  • 5 replies
  • Idea
Photo of Kevin Tran
View and add comments to task details in Glip Mobile
Hi All,   I use Glip in mobile, i can't reply task.  In Computer, i can reply, mention in task, It'll helpful follow conversation. Plea...
  • 16 me toos
  • 16 replies
  • Idea
  • Implemented
Photo of Richard Callaway
Contacts: share my Personal Contacts with all users
We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow ...
  • 123 me toos
  • 42 replies
  • Idea
  • Under Consideration
Photo of Geekmom
NEED: ability to set up dial by name groups for different locations
1.US Account2. Large National Corporation with independent offices nationwide, but one giant account for the entire company.3.Be able to ...
  • 4 me toos
  • 2 replies
  • Idea
Photo of Lily Morris
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
  • 160 me toos
  • 43 replies
  • Idea
Photo of Raquel Beeson
Do the company hours override the user hours set?
I am wondering if the Company hours we have set  (i.e. 7:30 AM-6 PM EST) Override the User hours? For example, we have a we have someon...
  • 1 me too
  • 2 replies
  • Question
  • Answered