Conversations 1 - 20 of 956
Photo of Ryan Oley
Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue
We are a small business where anyone of our four employees can answer any incoming call.   We have a Call Queue set up so that all the ph...
  • 104 me toos
  • 46 replies
  • Idea
  • Under Consideration
Photo of E. M Scott
Control ring order of Desktop App and Mobile App.
Or allow us to customize the order we want our devices to be used in. Why is  user, call handling and forwarding so the "softphone and ...
  • 313 me toos
  • 81 replies
  • Idea
Photo of Lily Morris
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
  • 181 me toos
  • 52 replies
  • Idea
Photo of Eddie Forero
RC Phone Mobile App: 3-way calling
Any modern mobile phone can merge calls, or allow you to initiate a 3-way conference. There shouldn't be any reason the mobile app can't ...
  • 248 me toos
  • 65 replies
  • Idea
Photo of Admin@BMBLLC
Presence: Caller on Hold causes other phone that monitor to ring
I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when...
  • 54 me toos
  • 28 replies
  • Idea
Photo of Mike
Add Custom RingTones for Mobile App, Desktop app and Deskphones
We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones.  Please comment and vo...
  • 306 me toos
  • 74 replies
  • Idea
Photo of Chris Zimmerman
Desktop App: access multiple ext's without logging in and out to different extensions
Need to be able to access multiple text messages to different numbers through desktop app without logging in and out to different extensi...
  • 35 me toos
  • 6 replies
  • Idea
Photo of Kevin
Fax: How to view my Fax in RingCentral?
How to View Fax in RingCentral? It changed, before you could click and view the fax, now there is no option for view fax, there is a "dow...
  • 8 me toos
  • 13 replies
  • Question
  • Answered
Photo of Plese
Deskphone: add External Speed Dials
We recently ordered an SPA514 with 2 sidecars. The idea was to set up the sidecar buttons with 10 digit speed dials. Unfortunately RC fir...
  • 22 me toos
  • 15 replies
  • Idea
Photo of Richard Callaway
Contacts: share my Personal Contacts with all users
We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow ...
  • 157 me toos
  • 51 replies
  • Idea
  • Under Consideration
Photo of John
How do I escalate an issue to someone who can actually fix and has authority to fix?
Need to "escalate" my current issues.  Three new phones paid for.  Only two arrived.  Other delivered to some random address in Tuscaloos...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Aeva Wilkes
desk phone not ringing/receiving calls, missed calls showing up in call log online.
my company just got ring central as a new service. I have gone through the process of setting up my account, etc. I am able to place outg...
  • 2 me toos
  • 2 replies
  • Question
  • In Progress
Photo of Mike
Help with Unsupported or 3rd party equipment.
Need help with unsupported  or 3rd party equipment?  Feel free to post to this thread and solicit help from other Community members.  Fr...
  • 32 me toos
  • 37 replies
  • Question
  • Doesn't Need an Answer
Photo of Debrah Lambert
Desktop App: "RingOut" vs "Direct Dial"?
How can I switch the phone from "RingOut" to "Direct Dial" if the "Direct Dial" option isn't showing?
  • 13 me toos
  • 5 replies
  • Question
  • Answered
Photo of Noah Sanders
Is there a way for new calls to ring extensions in a call queue even if they are already on the phone?
Is there a way to have users phones ring or beep or something for call queue calls even while they are on the phone? Many times we wou...
  • 7 me toos
  • 7 replies
  • Question
  • Answered
Photo of alex d
Speed Dial: Company wide directory for Speed Dial
Our company has several dozen contacts that everyone in the office uses. We don't want to have to WASTE TIME programing each phone with ...
  • 51 me toos
  • 23 replies
  • Idea
  • Under Consideration
Photo of Eddie Forero
Add Pauses and #s in Contact Numbers.
Would like to see the ability to add pauses and #s into pone number for dialing extensions and initiating actions. For example: I want ...
  • 142 me toos
  • 34 replies
  • Idea
  • Implemented
Photo of Lisa Pruitt
Ability to Customize Conference Number Hold Music
Custom Conference  Call Music
  • 28 me toos
  • 12 replies
  • Idea
Photo of Matt Thomas
Contacts: import csv files with contacts directly into a group
We can import csv files into personal contacts but we cannot do it into groups. If this feature was available it would help us greatly by...
  • 4 me toos
  • 8 replies
  • Idea
Photo of Brian Sherman
Allow for simultaneous ringing in Queue Overflow
Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order.  Please enhance this featur...
  • 74 me toos
  • 11 replies
  • Idea