Conversations

Conversations 1 - 20 of 954
Photo of Myrvaagnes
I want to bulk-import contacts with csv file
Is there a feature that would enable us to import the contacts in a csv file? Adding of contacts manually each time is lot of time consum...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Stephanie Robach Kitzman
Conference Call: How do I create a conference call from two lines already on a call?
"Need instructions on how to conference 2 lines together on our phones? i see the option, but dont know how it works." This a request ...
  • 5 me toos
  • 3 replies
  • Question
  • Answered
Photo of Judy Lynn
Desk phone does not ring
The Cisco SPA525G is no longer ringing. Initially after setup and testing it was ringing but no longer. I have rebooted the phone sever...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Hamman
Always receive internal calls even After Hours
New to RC for a couple days now. I noticed today that I missed calls from my supervisor using internal RC system because it was before w...
  • 1 me too
  • 3 replies
  • Question
Photo of Mike
Add Custom RingTones for Mobile App, Desktop app and Deskphones
We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones.  Please comment and vo...
  • 290 me toos
  • 71 replies
  • Idea
Photo of Lily Morris
Reports: Export to Excel for IVR and Call Queue Settings
We are looking for reporting or the ability to export to excel to show all of our call queues/ IVR's and their settings. As we continue t...
  • 4 me toos
  • 7 replies
  • Idea
Photo of E. M Scott
Control ring order of Desktop App and Mobile App.
Or allow us to customize the order we want our devices to be used in. Why is  user, call handling and forwarding so the "softphone and ...
  • 292 me toos
  • 72 replies
  • Idea
Photo of Barry
Call Handling: Unable to pick up a call on hold?
I am using Polycom VVX 410 phones. I want to be able to place a call on hold and pick up that call on any handset.I've tried going into U...
  • 3 me toos
  • 14 replies
  • Question
  • Answered
Photo of Lily Morris
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
  • 175 me toos
  • 47 replies
  • Idea
Photo of Mike
Changes to our "Champions" program.
What is a “Champion” ? Brand Advocate Most Loyal Customers &Partners Most Helpful CommunityUsers RingCentral Product Experts Upholds Comm...
  • 7 me toos
  • 8 replies
  • Announcement
Photo of Admin@BMBLLC
Presence: Caller on Hold causes other phone that monitor to ring
I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when...
  • 54 me toos
  • 27 replies
  • Idea
Photo of Ryan Oley
Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue
We are a small business where anyone of our four employees can answer any incoming call.   We have a Call Queue set up so that all the ph...
  • 97 me toos
  • 45 replies
  • Idea
  • Under Consideration
Photo of Eddie Forero
Add Pauses and #s in Contact Numbers.
Would like to see the ability to add pauses and #s into pone number for dialing extensions and initiating actions. For example: I want ...
  • 142 me toos
  • 33 replies
  • Idea
  • Implemented
Photo of Aaron
Call Queue name on screen - show called extension
I have multiple call groups, and they go to some overlapping people. I would like the phone to show which extension was dialed to the cal...
  • 92 me toos
  • 36 replies
  • Idea
Photo of Johnny Kearns
Call Handling and Call Forwarding to an IVR
I am trying to figure out how to have a user's call handling and call forwarding  sequentially  after calling that user's IP Phone or add...
  • 7 me toos
  • 4 replies
  • Question
  • Doesn't Need an Answer
Photo of Ross
Contacts: sync personal contacts to physical phone
It is very important that RC provides a way to import contacts to PolyCom phones (Like VVX500). PolyCom says it is very possible but must...
  • 96 me toos
  • 40 replies
  • Idea
  • Planned
Photo of TRAVIOLI
One User, 2 Extensions
Is there a way in RingCentral to have one user have two extensions?  We want these extensions to act EXACTLY the same way.  Both ring the...
  • 1 me too
  • 9 replies
  • Question
  • Answered
Photo of Lisa Pruitt
Ability to Customize Conference Number Hold Music
Custom Conference  Call Music
  • 27 me toos
  • 11 replies
  • Idea
Photo of Erik Kaiser
Desktop App: authorize my softphone to be used on multiple PCs
I have a laptop and a desktop that I use depending on where I am located for business.  In the current process I have to deauthorize one ...
  • 172 me toos
  • 25 replies
  • Idea
Photo of Mike
Help with Unsupported or 3rd party equipment.
Need help with unsupported  or 3rd party equipment?  Feel free to post to this thread and solicit help from other Community members.  Fr...
  • 32 me toos
  • 36 replies
  • Question
  • Doesn't Need an Answer