Ignore Button to take me out of the call queue for a period of time
Our call queues are set up to ring to 5 softphone extensions simultaneously. When a call comes in, and a team member wants to Ignore the...
Dan S
Joined on January 3, 2017
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Add Additional Star-Key or # Key Commands
Numerous customers have asked for this simple feature in the forums but it seems the only answer ever provided is to use Presence or call...
Call Queue: need multiple interrupt messages
Have the ability to have 5-10 different interrupt messages, for those longer than normal hold times. Maybe even setting them to random o...
Notify us when new supernet is added
For network security, we have a whitelist in place for controlling network traffic. I am sure many other customers have whitelists/black...
Call Queue: requesting Call Waiting for queue members
Hello, I'd like my users to be able to answer multiple incoming calls to a main number call group even if they are currently connected on...
Presence: to distinguish between DND and Available
Can we get Presence to distinguish between DND and Available?
For example, I'd *love* to have the sidecar lights on a phone (525G2) tu...
Deskphone: Customize softkey buttons on phone.
I think it would be nice if RC would allow call park buttons to be programmed on the sets. This would allow you to park a call (with stat...
Deskphones: Do Not Disturb soft key
Prior to the software change this year, the Polycom VVX410 system in the office was able to be used to show status. For example, pushing ...
Admin: notification when Users go DND and Available
U.S., Roadside Assistance business. Contracted Dispatcher use. It would be VERY helpful to automatically know when users "login" & "logou...
Please add a STAR-KEY sequence to use to pick up a call that is ringing to another phone
Add the ability to pick up any ringing extension that you have permission on (eg via group or presence). This is really standard on many ...
Call Queue Parking
When a call goes to a call queue and no one is available to answer the call, calls will be parked and be picked up by the available mem...
Call Queue Needs Same Call Handling Features as extensions
We are unable to track calls properly when setting up ring groups within an extension however that is the best way to set up a ring group...