Conversations
Can we get Presence to distinguish between DND and Available?
For example, I'd *love* to have the sidecar lights on a phone (525G2) tu...
I think it would be nice if RC would allow call park buttons to be programmed on the sets. This would allow you to park a call (with stat...
Hello, I'd like my users to be able to answer multiple incoming calls to a main number call group even if they are currently connected on...
Numerous customers have asked for this simple feature in the forums but it seems the only answer ever provided is to use Presence or call...
Prior to the software change this year, the Polycom VVX410 system in the office was able to be used to show status. For example, pushing ...
U.S., Roadside Assistance business. Contracted Dispatcher use. It would be VERY helpful to automatically know when users "login" & "logou...
Our call queues are set up to ring to 5 softphone extensions simultaneously. When a call comes in, and a team member wants to Ignore the...
For network security, we have a whitelist in place for controlling network traffic. I am sure many other customers have whitelists/black...
Have the ability to have 5-10 different interrupt messages, for those longer than normal hold times. Maybe even setting them to random o...
Add the ability to pick up any ringing extension that you have permission on (eg via group or presence). This is really standard on many ...
When a call goes to a call queue and no one is available to answer the call, calls will be parked and be picked up by the available mem...
We are unable to track calls properly when setting up ring groups within an extension however that is the best way to set up a ring group...