Desktop lines keep becoming unregistered
We have Polycom VVX311 phones installed. At certain times they have become unregistered. Our internet connection has been fine and runnin...
OnCallAnswer
Joined on November 10, 2016
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My phone just reboots itself when on a call.
In response to stuartselbst on TWITTER: https://twitter.com/stuartselbst/stat...
Thanks @RingCentral. I love it when my phone just rebo...
Forward Call Queue to 3rd party (answering service) after 1 minute
Customer service is very important to our company, but there are times when we are short staffed due to breaks, holidays and vacations. ...
Yealink W52P with 2 handsets, cannot be assigned to 2 different extensions
I recently purchased a Yealink W52P with 2 handsets. I need to connect each handset to a separate extension, however it is only allowing ...
How to get extension to ring an outside number (call forwarding) that requires user prompts
I currently have an extension setup to call forward to an 800 number for my customers to reach a claims person after our business hours. ...
service issue
Currently our staff is having issues with outbound calls, and calls are not coming through or ringing. Is anyone else having this issue?
After hours/ Holiday hours to an on call external phone.
We are a home health company in the U.S. and I am trying to find the easiest set up for our afterhours/ holiday hours to be forwarded to ...
forward all calls to a specific mobile number
I want to immediately forward incoming calls to my mobile number. Currently the caller hears the phone ring 10+ times before my phone rings.
HIPAA Setting - Call Quality, Bandwidth Requirements, Etc.
I saw where activating the HIPAA setting activates TLS/SRTP calls. 1. What effect will this have on bandwidth and call quality? 2. How...
call forwarding problem - original caller ID garbled by RingCentral when forwarding to answering service
Our office uses a RingCentral phone system, we forward to an outside answering service at night. The forwarding works, but the caller ID...
Mobile User FAQs
Rate increase for Mobile users
Just recently we received an email advising that there will be a change in their billing starting in February. The email also stated ther...
Smartphone app IP Phone offline
Using the app on an iPhone, my call log shows IP Phone offline (either not plugged in, or no internet connection). What are the reasons ...
Could I have a sound alert for texts as I do when a patient calls?
US acct, no related case; I have the RC App on my cell phone - when texts come into the phone for the RC app, it does not give me a sou...
SMS/text outgoing showing not sent but recipients are receiving duplicate
For the past 24 hours I have been having problem with out going text messages, in which we send about 400 a day. They are showing that th...
Unable to answer an incoming call on the RingCentral Mobile App on my iPhone?
When I pick up the call, it hangs up every time I try to answer it.
Rate increase for Compliance and Administrative Cost Recovery Fee
Was any one notified that RC had a fee increase of $1.00 per line for the Compliance and Administrative Cost Recovery Fee, when I call to...
My call logs prior to 1/8/2017 have disappeared
All of my call logs prior to 1/8/2017, I needed to review something and they were gone. Is anyone else having this issue
Can anyone tell me what the messages are on the bottom right corner
I can not click on it to make it go away, what is it and what is it showing
Internet Down: What happens to a call when internet is out or phone is rebooting / unplugged???
I am curious as to what happens to calls when the internet is down or a phone is in reboot? Will the call still run via Smart Phone App?...