Template: Expanding the Functionality of Templates
Customers have requested that additional options be added to expand the functionality of Templates. The most common requests for additio...
Desiree
Joined on June 3, 2013
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Add Custom RingTones for Mobile App, Desktop app and Deskphones
We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones. Please comment and vo...
User Settings: Disable call waiting while on a call.
Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that...
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Add Advanced Rules to block or forward SMS / Text Messages
We have multiple main numbers. Each number is an office number for different locations and those numbers are pointed to a call queue. F...
Control ring order of Desktop App and Mobile App.
Or allow us to customize the order we want our devices to be used in. Why is user, call handling and forwarding so the "softphone and ...
Presence: to distinguish between DND and Available
Can we get Presence to distinguish between DND and Available?
For example, I'd *love* to have the sidecar lights on a phone (525G2) tu...
Conference Call: Add International Dial-In Numbers
Hi Community, I would like to suggest adding International Dial-in Numbers for China, India and Philippines. Existing Conference Bridge ...
Contacts: Adding Non RingCentral Users to Company Contacts
How to do I save new contacts as "Company" contacts? Currently all new contacts I create are stored as "Personal" contacts. Is there a ...
Caller ID: How do I change the Outbound Caller ID on individual extensions?
When I call a customer, I want the number that appears to be our local number. It currently comes up as '800 service'. Thanks in advance.
Export user list on Professional accounts.
Our users want a company phone directory (on an excel spreadsheet with names, direct dial numbers and ext.). Nothing fancy - but there i...
Admin: How do I delete a User?
To delete an Active User, the user must be disabled with a yellow bubble (see image 1). After it is disabled the "delete user" will appe...
Fax via e-mail: Allow email body content to populate Comment section of fax cover page
Re faxing via email - the subject line of the email is displayed in the comments section of the fax cover page. Is there any way to also...
Integration: Zoho CRM
We need Zoho CRM integration capability. Zoho Support is integrated with Twillio and I suspect Zoho CRM will follow shortly. We have bee...
SMS: ability to SMS from the RingCentral website or email
As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned a...
Recommended Wireless Headsets for Desktop App
I'm looking to replace/convert our desktop voip phones to just a wireless headset and the softphone app, but I'm not wanting to spend $30...
Fax: Bring back, or add additional fields to customize fax cover sheets
With the new desktop app, I cannot see how you can fill out a cover sheet. Other than filling out the number your faxing to, there's no ...
Contacts: Increase limit above 10K
What do I do if I have thousands of contacts that I use for faxing. How many contacts can you have in your contact list. If RC doesn't s...
Facebook: Prices are fantastic and their support is even better
Posted to RingCentral: Been with this company for over 2 years now.. They are GREAT! Prices are fantastic and their support is even bett...
Desktop App: access multiple ext's without logging in and out to different extensions
Need to be able to access multiple text messages to different numbers through desktop app without logging in and out to different extensi...
Windows Mobile/Universal App for RingCentral
Any hopes for an official RC @windowsphone app? Submitted by Steven Banks.