Conversations

Conversations 1 - 20 of 85
Photo of Lily Morris
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
  • 181 me toos
  • 52 replies
  • Idea
Photo of Alex Iliff
SMS: ability to SMS from the RingCentral website or email
As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned a...
  • 175 me toos
  • 67 replies
  • Idea
Photo of Jonathan Snavely
Admin: change users (DND, available, offline)
As an admin, I should have the ability to change any extensions DND status. If an agent leaves their desk and forgets to remove their pho...
  • 94 me toos
  • 44 replies
  • Idea
  • Not Planned
Photo of Erik Kaiser
Desktop App: authorize my softphone to be used on multiple PCs
I have a laptop and a desktop that I use depending on where I am located for business.  In the current process I have to deauthorize one ...
  • 179 me toos
  • 27 replies
  • Idea
Photo of Kim
RingCentral Archiver (for Dropbox, Google Drive and SFTP)
This provides an automatic back-up solution for customers to store: Voicemail Call recordings SMS messages, and Faxes How can I get Ring...
  • 24 me toos
  • 26 replies
  • Article
Photo of Jim
Polycom short code to turn on call forwarding on phones
We have the VVX 500 and need to be able to turn on call forwarding from the phone as well as the web browser.
  • 24 me toos
  • 13 replies
  • Idea
Photo of nick2600
RingCentral Meetings Silent Install
Please add supported silent install options to the meetings app as is supported with the softphone to allow rapid deployments to all syst...
  • 10 me toos
  • 9 replies
  • Idea
  • Implemented
Photo of Saadet - Community Support
Issues with Login and Phone Registration - 1/22/2018 - Resolved
Hello Everyone,This morning a backend provider experienced an incident that caused our customer's phones to have issues registering.   ...
  • 8 me toos
  • 3 replies
  • Problem
  • Solved
Photo of Todd Frusti
Caller ID: Warm Transferred & Parked Calls
I noticed that incoming calls transferred to my voice mailbox have the caller id of the extension from which it was transferred rather th...
  • 92 me toos
  • 18 replies
  • Idea
  • Archived
  • Merged
Photo of Dustin Showers
multiple sites, multiple connections, 200+ lines all having problems
success.ringcentral shows all green...  am i the only one?
  • 5 me toos
  • 20 replies
  • Question
  • Archived
  • Merged
Photo of Jennifer McRimmon
All desktop phones are down, cannot login, been on hold for support for over 24 mins. Status shows all green
All desktop phones are down, cannot login account, on hold for support over 25 mins, all status is green.
  • 3 me toos
  • 5 replies
  • Question
  • Archived
  • Merged
Photo of Bill Hodder
Turn off Dial by Extension on IVR
Hi, Is it possible to disable call by extension number on an IVR? For instance... we have calls coming through from the IVR to exte...
  • 3 me toos
  • 4 replies
  • Idea
Photo of Patrick
Export user list on Professional accounts.
Our users want a company phone directory (on an excel spreadsheet with names, direct dial numbers and ext.).  Nothing fancy - but there i...
  • 31 me toos
  • 13 replies
  • Idea
Photo of Dustin Showers
Template: Advanced Rule apply to IVR Menu Hours & Holiday Schedule
I would love the ability to add office hours directly to my IVR menus, Including an after hours unconditional forwarding!  as of right no...
  • 17 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Mike
SSO (Single Signon): Post to Community without creating a separate login?
  • 5 me toos
  • 3 replies
  • Question
  • Answered
Photo of jtr02a
Call Monitoring feature.
Need to support having a supervisor monitor calls (for quality assurance, etc.) as well as support "Call Barge" where a supervisor can ju...
  • 16 me toos
  • 13 replies
  • Idea
  • Implemented
Photo of Dustin Showers
Ability to reassign a direct number from user to queue
I used to be able to assign my company numbers across different phones or queues all the time.  allowing phones to have multiple numbers,...
  • 2 me toos
  • 2 replies
  • Idea
  • Archived
Photo of Mike
12/16/16: Problem logging into RingCentral Desktop, Meetings and Mobile applications. (Resolved: 9:50 am MST)
Our engineering team is working to resolve this issue as quickly as possible.  If you are affected, please open a support case and copy ...
  • 4 me toos
  • 65 replies
  • Problem
  • Solved
Photo of Dustin Showers
reporting module down?
our reporting module isnt working today? anyone else seeing the same thing or is it my local network?  i've tried multiple computers, mul...
  • 1 me too
  • 1 reply
  • Question
  • Archived
  • Merged
Photo of Mike
RingCentral Contact Center
A complete, multi-channel solution that enhances engagement and manageability.   Learn More
  • 38 me toos
  • 26 replies
  • Question
  • Answered