Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
Dustin Showers
Joined on June 2, 2014
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Contacts: Adding Non RingCentral Users to Company Contacts
How to do I save new contacts as "Company" contacts? Currently all new contacts I create are stored as "Personal" contacts. Is there a ...
Desktop App: authorize my softphone to be used on multiple PCs
I have a laptop and a desktop that I use depending on where I am located for business. In the current process I have to deauthorize one ...
RingCentral Meetings Silent Install
Please add supported silent install options to the meetings app as is supported with the softphone to allow rapid deployments to all syst...
Export user list on Professional accounts.
Our users want a company phone directory (on an excel spreadsheet with names, direct dial numbers and ext.). Nothing fancy - but there i...
Integration: Zoho CRM
We need Zoho CRM integration capability. Zoho Support is integrated with Twillio and I suspect Zoho CRM will follow shortly. We have bee...
SMS: ability to SMS from the RingCentral website or email
As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned a...
Template: Advanced Rule apply to IVR Menu Hours & Holiday Schedule
I would love the ability to add office hours directly to my IVR menus, Including an after hours unconditional forwarding! as of right no...
RingCentral Archiver (for Dropbox, Google Drive and SFTP)
This provides an automatic back-up solution for customers to store:
Voicemail
Call recordings
SMS messages, and
Faxes
How can I get Ring...
Polycom short code to turn on call forwarding on phones
We have the VVX 500 and need to be able to turn on call forwarding from the phone as well as the web browser.
Company Directory: Display on hardphone.
We are deploying RingCentral right now and I would like to know why the phone doesn't display a company directory. When my team needs to...
Monitor parked calls
Is there a way to monitor parked calls?
My example is that our receptionist parks a call for someone who isn't at their desk, she then...
User Settings: Voicemail to text transcription (speech-to-text)
My previous service converted my voicemails to text in an email - does RC does this and if so how do I do that?
Issues with Login and Phone Registration - 1/22/2018 - Resolved
Hello Everyone,This morning a backend provider experienced an
incident that caused our customer's phones to have issues registering.
...
Caller ID: Warm Transferred & Parked Calls
I noticed that incoming calls transferred to my voice mailbox have the caller id of the extension from which it was transferred rather th...
multiple sites, multiple connections, 200+ lines all having problems
success.ringcentral shows all green... am i the only one?
All desktop phones are down, cannot login, been on hold for support for over 24 mins. Status shows all green
All desktop phones are down, cannot login account, on hold for support over 25 mins, all status is green.
Desktop App: disable inbound call pop-up notification
With the newer version of the softphone, there is now a pop up notification for a new incoming call. This is great for call screening and...
Turn off Dial by Extension on IVR
Hi,
Is it possible to disable call by extension number on an IVR?
For instance... we have calls coming through from the IVR to exte...
Call Logs: Does anyone have analysis tools?
Has anyone set up any Excel templates to analyze the phone logs? I am looking for calls accepted, total call length, calls missed - duri...