Control ring order of Desktop App and Mobile App.
Or allow us to customize the order we want our devices to be used in. Why is user, call handling and forwarding so the "softphone and ...
Eric L
Joined on January 28, 2016
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Add Custom RingTones for Mobile App, Desktop app and Deskphones
We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones. Please comment and vo...
Desktop App: authorize my softphone to be used on multiple PCs
I have a laptop and a desktop that I use depending on where I am located for business. In the current process I have to deauthorize one ...
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SMS: Allow all users (not just operator ext) to text messages (SMS) from the Main Number
earlier versions of desktop app have a drop down field that allows you to switch caller ID for text messages (SMS). in verison 8.0.4 it ...
Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue
We are a small business where anyone of our four employees can answer any incoming call. We have a Call Queue set up so that all the ph...
Add Pauses and #s in Contact Numbers.
Would like to see the ability to add pauses and #s into pone number for dialing extensions and initiating actions. For example: I want ...
Desktop App: Deauthorize Softphone on Exit (logout)
Many people have a desktop at work and use a laptop while traveling or working from home, myself included. If the softphone would deauth...
Admin: override Password 60 Minute Lockout
Users, in my experience, are bad at password management. I had an experience today that pointed out what I perceive to be a missing featu...
Call Queues: allow mixture of call handling (simultaneously and in fixed order)
In a particular extensions call forwarding section (home, mobile, office), you can set the phones to ring simultaneous or in a fixed orde...
Admin: change users (DND, available, offline)
As an admin, I should have the ability to change any extensions DND status. If an agent leaves their desk and forgets to remove their pho...
Call Queue: requesting Call Waiting for queue members
Hello, I'd like my users to be able to answer multiple incoming calls to a main number call group even if they are currently connected on...
Outgoing Text Message Caller ID
I'm just added a number to my account so my new assistant can text from her own extension. Now that I'm setting it up, I'm not able to c...
Reports: more advanced reporting options.
it would be good to have a report that shows individual and group usage of ringcentral for specific durations; daily, weekly, monthly rep...
Caller ID of SMS to show Main Number
We would like the caller ID on outgoing texts to be able to be the main number for all extensions for the desktop and mobile app. Right ...
Presence: to distinguish between DND and Available
Can we get Presence to distinguish between DND and Available?
For example, I'd *love* to have the sidecar lights on a phone (525G2) tu...
Allow for simultaneous ringing in Queue Overflow
Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order. Please enhance this featur...
Fax via e-mail: Allow email body content to populate Comment section of fax cover page
Re faxing via email - the subject line of the email is displayed in the comments section of the fax cover page. Is there any way to also...
Desktop App: Memory Usage too high
Has anyone else noticed that the Softphone application gobbles up memory? My front counter PC is an average PC. Dual Core, 4GB of memory,...
Desktop app: transfer voicemails from one extension to another
We would love it if there was a way to transfer voicemails from one extension to another. Can the engineers work on implementing this?
Call queue: Transfer from one queue to another
I would like to have a way to transfer from one call queue to another after a specific number of rings. For example, I would like all ca...