Remove charges for mobile users
It seems that clients are now being charged to add mobile users. That is to add additional extensions that can receive phone calls. This ...
J.B. Ferguson
Joined on September 4, 2013
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Deskphone: Allow users to change the background image on my RingCentral Phone?
Hello, I would like to know if it possible to setup a Polycom VVX 410 phone with a custom wallpaper without losing the setting when the ...
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
DND to show person is away to other phones
Why when pressing the DND on a RC system setup with all Cisco 508g's does it not show the other users that the person who set their DND a...
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Polycom VVX400/410: How to configure the speed dial?
I want to set up speed dial on the VVX 410 phones that I purchased from RingCentral. I tried looking for an article on your website but d...
Caller ID: How to see the incoming Caller ID Name (U.S. and Canada)
I have a premium office plan, and was told that Caller ID would work on our phones (in Toronto, Canada).
Support Jabra Suite and Jabra Headsets
Can we please get integration with the Jabra Suite (as a soft phone) so we can support the physical buttons on the headsets for call hang...
SMS / Text Auto Responder
Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses ...
Call Queue: Disable Voicemail
Some of my clients requested to disable the voicemail option for call queues, since this option is already available for extension users,...
SMS/Text Two-Factor Authentication
When will ring central be going to a more secure Two Factor Authentication method that uses SMS as the authentication code endpoint? Wit...
Contacts: sync personal contacts to physical phone
It is very important that RC provides a way to import contacts to PolyCom phones (Like VVX500). PolyCom says it is very possible but must...
Call Queue: Add "voice response" and option to Disable the "press 1 to accept call" accept call.
When a call is forwarded to a smart phone after the desk phone did not pick up, then in order to accept the call you have to enter the ph...
Glip Question: Add/Save Contact within Glip?
When receiving a SMS text in Glip from an external contact, is there then a way to then create or name a contact in Glip so it shows the ...
Transitioning to the RingCentral app
11/21/2019 As our efforts to transition users to the new RingCentral app continue, we’re continuously updating this post with the lates...
WHY I RECEIVE SO MANY CALLS OF NUMBERS THAT ARE DISCONNECTED.
DAILY ENTER MY RINGCENTRAL SYSTEM APPROXIMATELY 15 CALLS THAT IN ANSWER ARE TELEPHONES DISCONNECTED. MANY OF THESE NUMBERS WHEN BEING AN...
Add Custom RingTones for Mobile App, Desktop app and Deskphones
We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones. Please comment and vo...
Provide log report for SMS texts
Would like to print out SMS text messages
Activation link expires too soon
Can we please increase the amount of time before an activation email expires? Very frustrating trying to get things done as soon as poss...
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Add Advanced Rules to block or forward SMS / Text Messages
We have multiple main numbers. Each number is an office number for different locations and those numbers are pointed to a call queue. F...
PLEASE allow spoofing of outbound caller ID number
Account type (U.S., Canada, UK, AT&T, Telus, BT) - all
A brief description of the business - all
A high level description of the produ...