Transitioning to the RingCentral app
At RingCentral our number one priority is keeping you productive while making our solutions easy to manage. In response to customer feed...
J.B. Ferguson
Joined on September 4, 2013
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Glip Question: Add/Save Contact within Glip?
When receiving a SMS text in Glip from an external contact, is there then a way to then create or name a contact in Glip so it shows the ...
RingCentral Phone CATALINA
L'application s'ouvre tente de se connecter et crash. Que nous pouvons faire?
Je ne peux plus recevoir et passer des appels.
La réuss...
Ability to Respond to Group Messages from Outside Numbers
It appears that there is a known bug in group texting now that the MMS feature has been deployed. I opened a support ticket - I think ti...
Unable to log in to RingCentral Meetings from one Mac. Problem is identical to Eduardo's
About 4 days ago, RingCentral Meetings on one of my Macs (MacMini i7, 16GB, running OSX 10.11.6) started exhibiting the same behavior as...
Can I transfer a call to an extension that will then forward the call to a third party?
We often get calls where we tell the caller to call another number (not part of our company). We would like to forward the caller to that...
Add Custom RingTones for Mobile App, Desktop app and Deskphones
We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones. Please comment and vo...
User Settings: longer/shorter voicemail recording times.
Currently, when people call and leave a voice-mail they can only record a message for 3 minutes and then they get cut off. With our prof...
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Add Advanced Rules to block or forward SMS / Text Messages
We have multiple main numbers. Each number is an office number for different locations and those numbers are pointed to a call queue. F...
Block a phone number from sending messages/sms to a RingCentral number/line
I created this feature request for my Customer that keeps getting anonymous text messages/sms from a telemarketer, even the number was al...
Provide U.S. technical support for ALL users of your RC system!
calls going directly to voicemail during business hours
CALLS GOING DIRECTLY TO VOICEMAIL
Calls forwarded to smart phones often do not ring or cannot be picked up
We have several groups set up within RingCentral. All users have calls forwarded to their mobile phones. Multiple users within these gr...
automatic queue call back
When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatica...
Call Queue: Disable Voicemail
Some of my clients requested to disable the voicemail option for call queues, since this option is already available for extension users,...
ghost robocalls
I've been receiving over 100 most calls everyday for the past 4 weeks on my toll free number. I've worked with RingCentral Tech Support f...
SMS: Group Message
I am currently using send hub of which allows me to crate a group of contacts an label it for example ( Text Group 1). This is a group te...
Still no Group Text Feature?
I've really enjoyed using RC (we use the mobile app) but incredibly disappointed that they do not allow you to do a group text. Instead,...
Ability to Send Videos Via Text Message
If you would like to be able to send/receive videos via text messages on the mobile app and desktop app, please vote in the upper right-h...
SMS: Allow all users (not just operator ext) to text messages (SMS) from the Main Number
earlier versions of desktop app have a drop down field that allows you to switch caller ID for text messages (SMS). in verison 8.0.4 it ...