Conversations

Photo of Saadet - Community Support
Call Recordings Fail to Play - Cannot Open Message
Why am I receiving a "Cannot Open Message" error when trying to playback a recorded call?
  • 4 me toos
  • 2 replies
  • Question
  • Answered
Photo of l.olson
How to turn off Ring Out and Turn on Direct
I am in outgoing calls on my computer app. Recently the app switched on the RingOut feature auto magically. I go in to the setting to dir...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of KHAKH
Settings RingCentral Office 365 Integration
I added the RingCentral for Office 365 Chrome extension so that I can make calls on the same webpage as my emails. I have a few setting q...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
  • Archived
Photo of David Knapp
Would like shared company address book for all RC phones
Would love to be able to share address book entries to all phones in our company.  In the Desktop App currently there is a "Company" Addr...
  • 21 me toos
  • 9 replies
  • Idea
Photo of ericnixmd
Outlook Integration Ringtone
RingCentral needs an option in the Outlook Integration plugin/app to change the ringtone.  I was able to do so with the RingCentral app (...
  • 1 me too
  • 1 reply
  • Idea
Photo of KHAKH
RingCentral Meeting Tone When Caller Joins
How do I enable a tone to play every time a caller joins the RingCentral meeting?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of KHAKH
Separate Volume Settings for the Ring Volume and the Call Volume on the Softphone App
Please have separate volume settings for the ring volume and the call volume on the softphone app. When users constantly have their heads...
  • 6 me toos
  • 1 reply
  • Idea
Photo of KHAKH
Live Queue Monitor - Callers Stuck in Queue
Hi, We've had an issue with our call wrap up time for our main call queue for several months now. Callers randomly get "stuck" in the qu...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Jonathan P
Ignore Button to take me out of the call queue for a period of time
Our call queues are set up to ring to 5 softphone extensions simultaneously.  When a call comes in, and a team member wants to Ignore the...
  • 10 me toos
  • 4 replies
  • Idea