Conversations 1 - 20 of 1083
Photo of RingCentral Admin
Call Recordings: Storing them in the Cloud
Recorded messages should AUTOMATICALLY be stored in the cloud and accessible via a link We are transitioning to RC from Join.Me.  With J...
  • 14 me toos
  • 7 replies
  • Idea
  • Under Consideration
Photo of Dale Edwards
SMS: print option for text messaging
I am a U.S. business that works with real estate. I would like for you to consider adding a feature to text messaging (SMS) that would al...
  • 35 me toos
  • 13 replies
  • Idea
Reports: filter by time periods, not just by date
It would be nice if the call reports could be limited by time periods as well as by date
  • 15 me toos
  • 5 replies
  • Idea
  • Implemented
Photo of Heisley
SMS: Group Message
I am currently using send hub of which allows me to crate a group of contacts an label it for example ( Text Group 1). This is a group te...
  • 91 me toos
  • 46 replies
  • Idea
Photo of Chris Verdin
HUD: Disable Caller ID on incoming calls visible to all HUD users
This is in regards to HUD.  Right now if someone calls me anyone using HUD can see the number that is calling me.  We are all professiona...
  • 47 me toos
  • 8 replies
  • Idea
Photo of Mike
Add Custom RingTones for Mobile App, Desktop app and Deskphones
We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones.  Please comment and vo...
  • 290 me toos
  • 71 replies
  • Idea
Photo of June Labastida
Conference Call: Add International Dial-In Numbers
Hi Community, I would like to suggest adding International Dial-in Numbers for China, India and Philippines.  Existing Conference Bridge ...
  • 139 me toos
  • 95 replies
  • Idea
  • Planned
Photo of mosomojo
Call Queue: need multiple interrupt messages
Have the ability to have 5-10 different interrupt messages, for those longer than normal hold times.  Maybe even setting them to random o...
  • 12 me toos
  • 7 replies
  • Idea
Photo of E. M Scott
Control ring order of Desktop App and Mobile App.
Or allow us to customize the order we want our devices to be used in. Why is  user, call handling and forwarding so the "softphone and ...
  • 292 me toos
  • 72 replies
  • Idea
Photo of Jonah Zhao
RingCentral Meeting Invite Template Customization or Improvement (Outlook Meeting Plug-in)
Problem: The default RingCentral meeting invite template for schedule a RingCentral Meeting from outlook is not usable at all. 1. it ove...
  • 51 me toos
  • 22 replies
  • Idea
Photo of Barry
Call Handling: Unable to pick up a call on hold?
I am using Polycom VVX 410 phones. I want to be able to place a call on hold and pick up that call on any handset.I've tried going into U...
  • 3 me toos
  • 14 replies
  • Question
  • Answered
Photo of Lily Morris
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
  • 175 me toos
  • 47 replies
  • Idea
Photo of Matthew Austria
Change Auditing/Logging
I'd like to request an audit/logging feature that will record who made what changes at what time. We have a couple admins and they do hap...
  • 78 me toos
  • 32 replies
  • Idea
  • Implemented
Photo of Ryan Oley
Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue
We are a small business where anyone of our four employees can answer any incoming call.   We have a Call Queue set up so that all the ph...
  • 97 me toos
  • 45 replies
  • Idea
  • Under Consideration
Photo of Eddie Forero
Add Pauses and #s in Contact Numbers.
Would like to see the ability to add pauses and #s into pone number for dialing extensions and initiating actions. For example: I want ...
  • 142 me toos
  • 33 replies
  • Idea
  • Implemented
Photo of Dana Cramer
Caller ID (CNAM): Allow for more than 1 CNAM per account
Currently, Ring Central only allows for 1 outbound caller ID to display to external phones.  Allowing for multiple or Departmental Outbou...
  • 24 me toos
  • 9 replies
  • Idea
Photo of Parrish
SMS to Toll Free
Hello I have customers texting my toll free number. Which do not get passed on...  I would like to request that it would be nice if toll ...
  • 31 me toos
  • 10 replies
  • Idea
Photo of berleeb
Consider offering a standard signature on all outgoing SMS texts.  This is a major time saver for businesses.  
  • 39 me toos
  • 13 replies
  • Idea
Photo of Johnny Kearns
Call Handling and Call Forwarding to an IVR
I am trying to figure out how to have a user's call handling and call forwarding  sequentially  after calling that user's IP Phone or add...
  • 7 me toos
  • 4 replies
  • Question
  • Doesn't Need an Answer
Photo of Derek
Admin: View Service Outages History or get Notifications
Account Type: USA We are a software as a service company.  We've had multiple issues now (2 in the last month and a half) which i...
  • 16 me toos
  • 4 replies
  • Idea
  • Planned