Conversations

Photo of Lily Morris
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
  • 167 me toos
  • 44 replies
  • Idea
Photo of Lily Morris
Reports: Export to Excel for IVR and Call Queue Settings
We are looking for reporting or the ability to export to excel to show all of our call queues/ IVR's and their settings. As we continue t...
  • 4 me toos
  • 5 replies
  • Idea
Photo of Lily Morris
Outbound Caller ID: Softphone should default to match setting in the web portal
When we or the user sets their Outbound Caller ID on thewebsite, the setting does not transfer to the SoftPhone settings. We are havingt...
  • 3 me toos
  • 5 replies
  • Idea
  • Implemented
Photo of Lily Morris
Automatic Email Reminder when Mailbox Limit is close to being reached
If messages received via email are not going to be automatically deleted an automated email to the user when the mailbox gets close to re...
  • Lily Morris, 1 year ago

  • 1 me too
  • 0 replies
  • Idea
Photo of Lily Morris
E911 Auto Populate the Cost Center Address the User is Assigned to
We would really like to see is the E911 address default to the Cost Center address the user is assigned to so that we do not have to man...
  • Lily Morris, 2 years ago

  • 1 me too
  • 0 replies
  • Idea
  • Archived
Photo of Lily Morris
Pre-schedule Prompt recordings
Currently, we can initiate a call recording prompt but we have to send the call at the date/time we create the initiation. We would like...
  • Lily Morris, 2 years ago

  • 1 me too
  • 0 replies
  • Idea
  • Archived
Photo of Lily Morris
Additional Template Customization
We would like additional customization options like E911 auto setting to the Cost Center address the user is assigned to, the Outbound Ca...
  • Lily Morris, 2 years ago

  • 1 me too
  • 0 replies
  • Idea
  • Archived