Suggestion to provide details for data that appears in analytic reports.
There needs to be a way to get the underlying data used to provide "Abandoned" and "Refused" call counts. Right now these numbers seem s...
Lisa Hewitt
Joined on October 8, 2019
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Need a way to calculate average calls per day taking into account actual service days (not including weekends).
Many companies with call centers do not support 24x7x365. For those customers, it would be nice to be able to customize our analytic rep...