Conversations

Photo of Matt Dillman
Isolate Calls from a Single Queue
Struggling with this.  Our Compliance team has a hotline that they answer from 7 to 7 Monday through Friday.  Outside of this, calls need...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Matt Dillman
Desk Phone Ringing Before Others
I have a call queue that forwards simultaneously to 5 extensions.  Each of the 5 extensions have a desk phone.  One of the desk phones ri...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of Matt Dillman
Customize key presses
Large company with over 50 offices in 19 states.  I would like to setup a company-level IVR menu on our company number that allows a call...
  • 1 me too
  • 2 replies
  • Question
Photo of Matt Dillman
Cost Center Codes in User Details
Would like to see Cost Center Codes of extensions added to the User Details section.  For instance, our company has over 60 Cost Center C...
  • 5 me toos
  • 1 reply
  • Idea
Photo of Matt Dillman
Add PIN to Conference Line
It would be desirable to have the option to set a PIN on a conference line.  Many conference calls are set statically (same day, same tim...
  • 4 me toos
  • 5 replies
  • Idea
Photo of Matt Dillman
Mobile App Transfer Calls
When you receive a call on the mobile app from a locked phone, you receive an overlay that stays active as long as the call does.  From t...
  • Matt Dillman, 11 months ago

  • 2 me toos
  • 0 replies
  • Question
  • Acknowledged
Photo of Matt Dillman
Is there a way to set an alternate host to a meeting?
For instance, I'm unable to attend a meeting that I have scheduled, but there is another person in my department that can fill in for me....
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
  • Merged
Photo of Matt Dillman
Forward Caller ID
When using the option "Forward to other user's phone" in a User account, it would be nice when a call follows this handling procedure tha...
  • Matt Dillman, 1 year ago

  • 2 me toos
  • 0 replies
  • Idea
Photo of Matt Dillman
Call Queue Hours
1. US 2. AseraCare Hospice 3. Call queue hours should be more flexible for offices/business/users that are third shift.  Ability wanted t...
  • 2 me toos
  • 2 replies
  • Idea