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Photo of Michael Arndt
Re-order the Custom Answering Rules
Custom Answering Rules use the highest ranking Rule first but there's no way to re-order the list. I would like to request the ability to...
  • Michael Arndt, 2 months ago

  • 1 me too
  • 0 replies
  • Idea
Photo of Michael Arndt
Abandoned calls vs. Refused calls
In performance reports there's a KPI called Abandoned calls (Count of all queue calls that were not answers by a user - includes VM) and ...
  • 1 me too
  • 5 replies
  • Question
  • Answered