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Photo of Michael Arndt
Abandoned calls vs. Refused calls
In performance reports there's a KPI called Abandoned calls (Count of all queue calls that were not answers by a user - includes VM) and ...
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Photo of Michael Arndt
Assigning SMS to different users?
Does Ringcentral have a tool or some type of integration with a third-party tool that allows us to receive text messages and assign them ...
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  • Idea