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Photo of Michael Arndt
Role permissions for app settings is unclear
When creating a custom role there are options to disable Apps Access. Now Ringcentral has several apps it seems. RC Phone, Ringcentral Cl...
  • Michael Arndt, 3 days ago

  • 1 me too
  • 0 replies
  • Question
Photo of Michael Arndt
User performance report on call queue
I want to be able to gauge how well users are at picking up calls originating from call queues.For instance, let's say John is on the pho...
  • Michael Arndt, 4 weeks ago

  • 1 me too
  • 0 replies
  • Question
Photo of Michael Arndt
Abandoned calls vs. Refused calls
In performance reports there's a KPI called Abandoned calls (Count of all queue calls that were not answers by a user - includes VM) and ...
  • 1 me too
  • 5 replies
  • Question
  • Answered