Phone dialing numbers by itself
I have Polycom phones that are self-dialing clients and intercoms. This is very aggravating as this process never stops. Client and cus...
Mike
Joined on November 10, 2014
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Call Queue name on screen - show called extension
I have multiple call groups, and they go to some overlapping people. I would like the phone to show which extension was dialed to the cal...
Ability to Respond to Group Messages from Outside Numbers
It appears that there is a known bug in group texting now that the MMS feature has been deployed. I opened a support ticket - I think ti...
SMS: Group Message
I am currently using send hub of which allows me to crate a group of contacts an label it for example ( Text Group 1). This is a group te...
Control ring order of Desktop App and Mobile App.
Or allow us to customize the order we want our devices to be used in. Why is user, call handling and forwarding so the "softphone and ...
Disable the Operator (press 0) during the Company Greeting
i would like to have the ability to disable the Operator extension (press 0) during the Company Greeting. currently, when a caller press...
Force Restart of Polycom Desk Phone if Internet Drops?
Although rare, there are times when our internet connection drops for a short period. The problem is, when it comes back online we almost...
Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue
We are a small business where anyone of our four employees can answer any incoming call. We have a Call Queue set up so that all the ph...
RingCentral Meetings & Mac Mojave 10.14
Hello Everyone, We have important information to share regarding Apple’s upcoming Mac Mojave 10.14 operating system update. On Septembe...
Admin: override Password 60 Minute Lockout
Users, in my experience, are bad at password management. I had an experience today that pointed out what I perceive to be a missing featu...
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
RingCentral Meetings: need to test Meetings beforehand (running into firewall issues)
A brief description of the business * Software company A high level description of the product or feature being requested * We meeting ...
Global Setting for Music On Hold
Maybe I'm missing it, but I can't find any way to make a global change to our music on hold. We're a music production company, and we wa...
RC Phone Mobile App: 3-way calling
Any modern mobile phone can merge calls, or allow you to initiate a 3-way conference. There shouldn't be any reason the mobile app can't ...
Presence: Caller on Hold causes other phone that monitor to ring
I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when...
Fax via e-mail: Custom Cover Pages
We predominantly send faxes via the e-mail option with RingCentral, however it would be preferable to be able to use the form cover lette...
Provide log report for SMS texts
Would like to print out SMS text messages
Desktop App: Deauthorize Softphone on Exit (logout)
Many people have a desktop at work and use a laptop while traveling or working from home, myself included. If the softphone would deauth...
Need to be able to download and save SMS text conversations.
We need to be able to download and save SMS text conversations. The same way we can download and save voicemails and recorded calls.
Outbound Caller ID Based on Number Dialed
When calling various area codes, it would be great if ring central could add an enhanced feature so that the system automatically selects...