Mike
Joined on November 10, 2014
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Conversations 21 - 40 of 1868
Voice delay!!!
It is INCREDIBLY frustrating to constantly talk over my clients, or them over me, because of the horrible delay in hearing each other! I ...
Removing "Unavailable" Code
Is it possible to remove Unavailable which can be found by Launch Agent tab and is directly under Available. Agents are able to enter tha...
Reserved Extensions
These numbers cannot be used as an extension number since they serve a special purpose. The message "Pin is reserved." is encountered whe...
Desktop App: not refreshing
The desk top application previously used to refresh so that you could see your messages. With the current update you have to do that man...
Presence: How to allow another user to pick up a line on hold.
Executive 1 has a presence on admin assistant 1's phone. Executive 1 asks admin assistant 1 to make a call and when call is connected put...
Caller ID: How do I change the Outbound Caller ID on individual extensions?
When I call a customer, I want the number that appears to be our local number. It currently comes up as '800 service'. Thanks in advance.
Users Getting Logged Out of Mobile App; Not Receiving Calls.
Sometimes if users don't use the mobile app for awhile they get logged out and then the app doesn't ring. It makes the app completely unr...
Desktop App: getting a "limit reached" error
In the desktop application getting a "limit reached" error. Using on a macbook pro with Yosemite OS.
Glip helper tool prompt
Many (not all) users were prompted again for admin credentials to install a helper tool today. This is a repeat of what happened the las...
My phone just reboots itself when on a call.
In response to stuartselbst on TWITTER: https://twitter.com/stuartselbst/stat...
Thanks @RingCentral. I love it when my phone just rebo...
Provisioning: Manually provisioning Cisco ATA
I have a Cisco Spa112 2 Port Phone Adapter and want to know how to use it with my existing analog phone and my current ringcentral accoun...
Billing: How do I request a refund?
Refunds are given on a case-to-case basis for each account. Please visit RingCentral Refund Process for additional details and contact in...
Mobile App: No Internet Connection. Check Your Connection and Try Again.
I've used Ring Central in the past on my mobile device without issue, but after a factory reset, I am unable to login to RC, and repeated...
Does RingCentral have a BETA Test Program?
Our Product Team periodically needs volunteers to participate in various BETA tests. If you are interested please click the Follow butto...
Caller hears echo when talking
Problem: When using the RingCentral Android Mobile App on the Verison Network - all callers hear an echo of themselves when they talk.
Call Queue: best way for users to add/remove themselves when arriving/leaving from work?
What is the best way for 4 customer service reps to add and remove themselves from queue when arriving and leaving work for the day? Als...
Reports: user activity details in the call queue reports
As an admin I am looking at the user activity details in the call queue reports. What is the user with the *in front of the call queue na...
Call Handlig: Warm Transfering
Would like a call transfer process where i would be able to have all three parties on the same line and leave the call and the two partie...
Ability to transfer straight to voicemail.
I am very frustrated with the loss of ability to transfer directly to a voicemail. We need the ability to decide when to send to voicemai...