Mobile App: How do I edit or delete contacts on iPhone?
How do I edit or delete contacts from iPhone App? It is clear how to find or add new contacts, but I do not see how to update a number, ...
Mike
Joined on November 10, 2014
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Call Handling and Call Forwarding to an IVR
I am trying to figure out how to have a user's call handling and call forwarding sequentially after calling that user's IP Phone or add...
Mobile App: Does it use cell phone minutes? Does usage count against Carrier Data plans?
In response to @TechUncensored on Twitter: http://twitter.com/TechUncensored/sta...
@RingCentral Does usage c...
Automatically Launch Softphone on Startup for All Users
>95% of our organization runs purely on the RingCentral for Windows softphone. Is there any way to forcefully apply the Automatically lau...
Fax: Receive attachment in email
With our old telecom, we used to have our faxes forwarded directly into an email account, with the faxes as a PDF attachment. That would...
Admin Portal, call log, detailed view searching question
When in the Admin Portal/Call Log/Detailed view the phone number search box does not do anything. How is is supposed to work?
Recommended Wireless Headsets for Desktop App
I'm looking to replace/convert our desktop voip phones to just a wireless headset and the softphone app, but I'm not wanting to spend $30...
When will we be able to load company logos onto the Polycom desk phones
Unable to send SMS to a 5-digit number
Good day! Is it possible to send SMS on a 5-digit number? Example would be the screenshot below. I am getting an error message when sendi...
SMS: Allow blocking of text messages
I was surprised to learn today that we do not have the ability to block a number that is using SMS to text me SPAM. All numbers that ar...
Setup Custom or Holiday Hours : Advanced Rule
Advanced Rules can be set for Holidays, Vacations, Sick-days or any other situation where you will need the calls re-routed. This ca...
Caller ID: How to see the incoming Caller ID Name (U.S. and Canada)
I have a premium office plan, and was told that Caller ID would work on our phones (in Toronto, Canada).
Fax: Deliver fax to multiple extension users (or e-mail address)
I would like to be able to designate more than one extension to receive faxes (ideally in the "Deliver faxes to:" settings area) As it c...
Desktop App: Will it run on Linux?
Users Getting Logged Out of Mobile App; Not Receiving Calls.
Sometimes if users don't use the mobile app for awhile they get logged out and then the app doesn't ring. It makes the app completely unr...
Desktop App: not refreshing
The desk top application previously used to refresh so that you could see your messages. With the current update you have to do that man...
Live Queue Monitor - Callers Stuck in Queue
Hi, We've had an issue with our call wrap up time for our main call queue for several months now. Callers randomly get "stuck" in the qu...
Voicemail: If I delete voicemails online, will they deleted on the phone?
I have over 120 unread voice mails on my desk phone, they were all listened to on the mobile app, which doesn't sync with the desk phone....
Fax confirmation for faxes sent via email?
Should I expect to get fax confirmations when I send faxes using 5105551212@rcfax.com the same way as when I send them from the desktop app?
Graphics card issue
I installed the desktop application and it won't start. The error message said I have an incompatible graphics card. It is an older PC wi...