Call Handling and Call Forwarding to an IVR
I am trying to figure out how to have a user's call handling and call forwarding sequentially after calling that user's IP Phone or add...
Mike
Joined on November 10, 2014
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Linux support
I was considering the Standard or Premium account until support informed me that RingCentral desktop only runs on Windows and Mac. We don...
ringcentral with plantronics savi 7xx headset
i use a plantronics savi 7xx headset with my ringcentral account. this headset allows me to simultaneously connect both my desk phone and...
Community: How do I edit my profile name, or nickname that appears on the Community?
Call Handling: How to tell which number the caller dialed?
Is there a way to tell what number an incoming call dialed? For example, if some one dials our -8155 number but its set to forward to tw...
Caller ID: How to see the incoming Caller ID Name (U.S. and Canada)
I have a premium office plan, and was told that Caller ID would work on our phones (in Toronto, Canada).
Presence: How do I enable Presence on all available lines?
My customers are using the Cisco SPA504-G, and I have noticed that only two lines are available for quick-dial and presence. When I navig...
Attach document for fax in the mobile app
I have an android phone and for some reason I can't use the mobile app for faxing. Whenever I need to fax something, there is no option f...
Help with Unsupported or 3rd party equipment.
Need help with unsupported or 3rd party equipment? Feel free to post to this thread and solicit help from other Community members. Fr...
Fax: How to customize, or remove fields from the fax cover sheet?
We only use RingCentral for faxes. The coversheet shows the Ringcentral number as a phone number making it unusable for us. We need to ...
Is there a way to receive an email of text messages sent?
Is there a way to receive an email of text messages sent? I receive email notification of text messages received, but not sent. Looking...
Desktop App: Will it run on Linux?
Voice delay!!!
It is INCREDIBLY frustrating to constantly talk over my clients, or them over me, because of the horrible delay in hearing each other! I ...
Removing "Unavailable" Code
Is it possible to remove Unavailable which can be found by Launch Agent tab and is directly under Available. Agents are able to enter tha...
Reserved Extensions
These numbers cannot be used as an extension number since they serve a special purpose. The message "Pin is reserved." is encountered whe...
Desktop App: not refreshing
The desk top application previously used to refresh so that you could see your messages. With the current update you have to do that man...
Presence: How to allow another user to pick up a line on hold.
Executive 1 has a presence on admin assistant 1's phone. Executive 1 asks admin assistant 1 to make a call and when call is connected put...
Caller ID: How do I change the Outbound Caller ID on individual extensions?
When I call a customer, I want the number that appears to be our local number. It currently comes up as '800 service'. Thanks in advance.
Users Getting Logged Out of Mobile App; Not Receiving Calls.
Sometimes if users don't use the mobile app for awhile they get logged out and then the app doesn't ring. It makes the app completely unr...
Desktop App: getting a "limit reached" error
In the desktop application getting a "limit reached" error. Using on a macbook pro with Yosemite OS.