Fax: How to customize, or remove fields from the fax cover sheet?
We only use RingCentral for faxes. The coversheet shows the Ringcentral number as a phone number making it unusable for us. We need to ...
Mike
Joined on November 10, 2014
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Call recording: beep is too loud; option to mute or lower volume or disable
Peeping sound for call recording too loud. Either we can lower the sound or mute the sound.
Live Queue Monitor - Callers Stuck in Queue
Hi, We've had an issue with our call wrap up time for our main call queue for several months now. Callers randomly get "stuck" in the qu...
How do I delete multiple repetitive contacts from my contacts list? Without doing them one at a time?
How do I delete multiple repetitive contacts from my contacts list? Without doing them one at a time and without having to start at the b...
Glip: I locked myself out of my account. How can I be unlocked?
In response to saliyliy_ on TWITTER: https://twitter.com/saliyliy_/status/...
@Glip I locked myself out of my red prairie account. How ...
Can I use my Twilio number with Ringcentral?
I have a Twilio number which I'd like to use with Ringcentral for inbound/outbound calls but I'd like the SMS messaging to be handled by ...
VoIP Calling Unavailable after iOS 10 Update
Yesterday I updated my iPhone to iOS 10 and now I am unable to make calls over my carrier (T-Mobile's) network. The error that shows on ...
Voicemails: getting blank vm's for 0 seconds
Over the last week or so, I am suddenly receiving voicemails that are silent. I'm getting about 15 a day. The strange thing, I'm receivin...
Caller hears echo when talking
Problem: When using the RingCentral Android Mobile App on the Verison Network - all callers hear an echo of themselves when they talk.
Unable to send SMS to a 5-digit number
Good day! Is it possible to send SMS on a 5-digit number? Example would be the screenshot below. I am getting an error message when sendi...
Forward Call Queue to 3rd party (answering service) after 1 minute
Customer service is very important to our company, but there are times when we are short staffed due to breaks, holidays and vacations. ...
Multiple issues with mobile app
When I have Voip calling enablde and it is hooked to wifi I often lose the connection and the app starts making weird noises. This is fi...
I am wondering if there will be a way to allow larger files (over20mb)?
I work for a medical practice and we create a lot of .pdf files that we use to fax between various facilities , but the 20mb file limitat...
Does RingCentral have a BETA Test Program?
Our Product Team periodically needs volunteers to participate in various BETA tests. If you are interested please click the Follow butto...
New USB headset for Polycom VVX500, remember volume setting...
I just 'inherited' a Logitech usb headset (not sure of model number) to use with my Polycom VVX 500 phone. It works great, but after eac...
Desktop App: Will it run on Linux?
Linux support
I was considering the Standard or Premium account until support informed me that RingCentral desktop only runs on Windows and Mac. We don...
Mobile App: No Internet Connection. Check Your Connection and Try Again.
I've used Ring Central in the past on my mobile device without issue, but after a factory reset, I am unable to login to RC, and repeated...
Caller can't hear me.
Downloaded Ring app to Iphone 6s Plus. When a call comes in the caller can't hear me. I can hear them though. If I push the keypad ...
Block Calls: How do I Block unwanted Callers from the Desktop App?
How can I send SPECIFIC callers straight to voicemail based on their Caller ID... COMPANY-WIDE There has just GOT to be a way to handle ...