Conversations

Photo of Mike
Add Custom RingTones for Mobile App, Desktop app and Deskphones
We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones.  Please comment and vo...
  • 306 me toos
  • 74 replies
  • Idea
Photo of Albert Lin
Allow Ring Group to Ring Smartphone App
I would like to see Ring Groups being able to ring the Smartphone App. Currently only the physical phone and desktop app ring when a Rin...
  • 7 me toos
  • 5 replies
  • Idea
Photo of FuneralDIR
When setting up a holiday rule will it overwrite a rule already in place?
Holiday rule over a daily rule
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Gordon Hu
Invalid Extension - after adding a new extension, mobile app users need to re-log in
Hi RC family,I have noticed that whenever I add an extension, the end user's mobile app device will need to log out + log back in, in ord...
  • 1 me too
  • 8 replies
  • Question
  • Answered
Photo of FuneralDIR
One sided conversation but put the call on hold and pickup the call will work perfectly.
We are having an issue where a call comes in and we can only hear one side of the conversation. BUT you can put the call on hold and pic...
  • 1 me too
  • 10 replies
  • Question
  • Answered
Photo of FuneralDIR
Change main IVR voice for dial by name directory to include pound because the wait time is slow.
We have people often hang up after dialing the name of the person they are trying to reach due to the long wait time after using the dial...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Kelsey Charron
After Hours Call Routing - IVR & Groups
Our account was setup so that if a call comes in to our main line after our business hours, it will play a custom message that advises th...
  • 1 me too
  • 5 replies
  • Question
Photo of FuneralDIR
Sometimes calls do not show up on QOS report.
Calls are not showing on some of the Analytics reports like QOS
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of FuneralDIR
iphone will not work while caller is in a Ring Group. It only rings the desk phone and not the desktop app or iPhone app.
iPhone app will not ring if the user is in a ring group.  So if anyone call the Ring Group only the desktop phones ring and not the iPhon...
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of JJ
Desktop lines keep becoming unregistered
We have Polycom VVX311 phones installed. At certain times they have become unregistered. Our internet connection has been fine and runnin...
  • 2 me toos
  • 4 replies
  • Question
Photo of Jason Jontra
Post Order Option in Glip
The option to change the post order in Glip has been removed. This was a feature that was used frequently by customer's. I think that the...
  • 5 me toos
  • 8 replies
  • Idea
  • Not Planned
Photo of FuneralDIR
Adding a new user as "coworker" instead of adding them as guest?
Is there a way to add a new user as "coworker" instead of adding them as guest then making them coworker after a sign in?
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
  • Archived