Archiving at the Account / Company Level
The Archiver feature is a great idea, but falls short in a couple of key areas rendering it unusable for any sort of meaningful complian...
Paul Dalton
Joined on June 25, 2015
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Presence: Caller on Hold causes other phone that monitor to ring
I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when...
Add Custom RingTones for Mobile App, Desktop app and Deskphones
We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones. Please comment and vo...
How to Set or Change User Passwords
I am logged in as the Admin. I see the "Change Password" button on MY account page, but it is not available on other users pages.I have b...
Integrating RC Meeting with AcuityScheduling
Account type: USbased RC Office with RC Meeting
A brief description of the business: executive search firm
Feature being reque...
Admin Activate User Extension
Account type CANADA
A brief description of the business clinics, financial services, roaming users,...
A high level descriptio...
Ability to set archiver options for all extensions as a RC administrator
Currently in the Tools -> Archiver feature, as an administrator I can only set archiver settings company-wide for Call Recordings. For i...
Create new slash commands in Glip with Salesforce integration
Does anyone know if it is possible to create a new slash command (or if one already exists!) that will leverage the salesforce integratio...
Mobile App: transfer directly to voicemail using the RC mobile app?
Using the Ring Central mobile app (iOS or Android app - not RC meetings or desktop app), is there a way to transfer a caller directly int...
Customize Ring Tones Based on Number, Line, Queue etc.
Clients often ask if they can get a distinctive ring tone when people call internally, or when people from the outside call a particular ...
Google App: Click to Dial
In talking with support staff at RingCentral, I believe I have understood correctly that a Chrome extension that adds Click to Dial suppo...
Select which call to pick up on hold using Presence
I have a receptionist who answers multiple calls on a Poylcom VVX 410 and places them on hold for other users to pickup using the Presenc...