SMS: Group Message
I am currently using send hub of which allows me to crate a group of contacts an label it for example ( Text Group 1). This is a group te...
Randy T.
Joined on August 6, 2015
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Call Queue name on screen - show called extension
I have multiple call groups, and they go to some overlapping people. I would like the phone to show which extension was dialed to the cal...
SMS: Texting to and from the Main Number
It would be great to be able to send and receive text to and from the Main Number, rather then only being able to do it from the local n...
Fax: Allow Fax header to be customized.
I want outgoing fax header From: to show my company name not my personal name that ringcentral uses for billing. How can I change it?
Availability of Fax Custom cover page for Online Portal and Mobile app
Customer can apply their custom cover page when sending fax both Service Web and Mobile app
Desktop App: disable inbound call pop-up notification
With the newer version of the softphone, there is now a pop up notification for a new incoming call. This is great for call screening and...
SMS for HIPAA: Is there a way to message a cell phone in a HIPAA compliant way with RingCentral
I need a HIPAA compliant way to message physician's cell phones from a nurse's desktop computer and also send faxes to a physician's cell...
Mobile App: Switch Extensions on the Mobile App on the Fly
Feature Request! - Switch Extensions on the Mobile App on the Fly for taking over those Phone Numbers Assigned to other extensions. Pl...
Mobile App: Additional Mobile App Features
One thing I've noticed in reading customer ideas about features they suggest is how personal the requests are for what they are trying to...
SMS from the Main Number
It would be great to be able to send and receive text to and from the Main Number, rather then only being able to do it from the local n...
Mobile App: Caller ID to show Queue names.
I use the mobile app on an iPad Air 2 with iOS 9.3.1. There are 2 features that would help me immensely. 1. Update the app for use with ...
Mobile App: call waiting ios (iPhone)
Account type - US
A brief description of the business - n/a
A high level description of the product or feature being requested - call w...
Desktop App: Feedback for Legacy Softphone upgrade to RingCentral for Desktop
We are a longtime customer of RingCentral and use it only for faxes. We were recently forced to upgrade to the Windows version of the ap...
Desktop App: add ability to archiving messages in Ringcentral for Windows
In the mobile app, there is a sync function that allows you to refresh the message list so it is not affected by excessive text/fax/voice...
RingCentral Contact Center: allow name of queue to be seen by agent who is in multiple call queues.
When someone in multiple queues receives a call (that is transferred over to us from a system outside of RingCentral [InContact]), they w...
Desktop App: allow Notifications/Calls to be heard on both headset and speakers- Multiple audio ringer settings
Ability to have Notifications & Calls to be heard on both headset (handsfree device) and speakers (for when I take headset off). As a R...
Desktop App: SMS sound for notification
Text message notifications are treated as "Speaker", not "Ringer", sounds, so unless I have my headphones on all day, I will not hear Tex...
Google: Full Chrome Integration
Full featured chrome integration app. I'm not sure if it's possible, but why 2 apps on the computer? Would a Chrome extension with the fu...
RingCentral Windows Missing Softphone Features
I was recently forced to upgrade to RingCentral Windows and I can only answer calls through the computer. The softphone made it seamless...
Desktop App: Drag and drop files
Could be nice if you can "drag and drop" a file, specially pictures and docs to a coworker, using the Chat/Text window of the Desktop App...