Conversations

Conversations 1 - 20 of 129
Photo of Chris Zimmerman
Add Advanced Rules to block or forward SMS / Text Messages
We have multiple main numbers.  Each number is an office number for different locations and those numbers are pointed to a call queue.  F...
  • 38 me toos
  • 16 replies
  • Idea
Photo of Hue Tang
ringcentral with plantronics savi 7xx headset
i use a plantronics savi 7xx headset with my ringcentral account. this headset allows me to simultaneously connect both my desk phone and...
  • 5 me toos
  • 10 replies
  • Question
  • In Progress
Photo of Chris Zimmerman
SMS: Allow all users (not just operator ext) to text messages (SMS) from the Main Number
earlier versions of desktop app have a drop down field that allows you to switch caller ID for text messages (SMS).  in verison 8.0.4 it ...
  • 116 me toos
  • 45 replies
  • Idea
Photo of Robert Del Bueno
Mobile App: Using bluetooth headset to answer incoming call?
I am able to use my Bluetooth headset with Android RC App, however I can only use it to talk/listen, but not to actually answer the call....
  • 16 me toos
  • 31 replies
  • Idea
  • Under Consideration
Photo of Ted Mittelstaedt
Question on unlocking phones
I am setting up a private asterisk system for a non-profit that doesn't have much money so I'm looking for inexpensive phones.   I see th...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Ross
Contacts: sync personal contacts to physical phone
It is very important that RC provides a way to import contacts to PolyCom phones (Like VVX500). PolyCom says it is very possible but must...
  • 96 me toos
  • 40 replies
  • Idea
  • Planned
Photo of BURNS
Secure, Encrypted Faxes
I am told by customer support that RC does not currently have service to provide secure, encrypted faxes from sender to recipient for sec...
  • 1 me too
  • 2 replies
  • Idea
Photo of Philippa Gill
International '+' symbol in phone numbers
How can I change the way the desktop app handles the international '+' symbol in phone numbers from Outlook or other contacts? The accept...
  • 4 me toos
  • 7 replies
  • Idea
Photo of ARAKELIAN
Transferring Calls from Call Queue
Whenever an extension answers a call originating from a call queue and then transfers it to another extension, it rings the extension use...
  • 2 me toos
  • 2 replies
  • Question
  • Acknowledged
Photo of Michael Arndt
Feature suggestion for Ringcentral Desktop. System Tray alert that doesn't steal focus
If this exists I would like to know how to do it. When I get an incoming call Ringcentral pops up an alert that steals the focus of my sc...
  • 1 me too
  • 3 replies
  • Idea
Photo of FURLOUGH
Incoming Call Information -- IVR Menu Key 'pressed'
Account type  (U.S) A brief description of the business -- Office Premium 2-19 line A high level description of the product or feature b...
  • 13 me toos
  • 5 replies
  • Idea
Photo of Johnson
Sorry, you cannot add more phones to your forward list because you have reached the maximum of 10 phones
I get this error message when I try to forward an extension to a cell phone. I have only 3 extension each to forward to one cell phone ye...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
  • Archived
Photo of Bradley Eigenberg
Glip Two-Way Calendar Sync
Glip should sync both ways from your calendar. Not just from Glip cal to your work calendar. 
  • 20 me toos
  • 8 replies
  • Idea
Photo of Ed Heckman
Clearing missed calls badge on Desktop app for Mac
I am running the Ring Central Desktop app as a supplement to my desk phone. Whenever there is a missed call the Desktop app notes it in t...
  • 9 me toos
  • 17 replies
  • Idea
Photo of Zarios Hair Salon
I have created a group of contacts, how can I send an SMS to the group?
I have successfully uploaded a list of contacts, I then created a group, but, I can not figure out how to send an SMS to the group. If I...
  • 6 me toos
  • 4 replies
  • Question
  • Answered
Photo of Jauvarie Lewis
Emoji on android
Is there away to see emoji on android using the RC app? Clients always text me emojis and I cant see them. 
  • 8 me toos
  • 5 replies
  • Idea
Photo of Jose Blanco
Call Queue: recording that tells customer what number they are in line
I would like a recording for the call queue to tell the customer what number they are in line for getting attended.
  • 11 me toos
  • 7 replies
  • Idea
Photo of Yvonne Amrine
How do I cancel my account when my free trial ends on a weekend?
My free trial was set to end today (5/12/18). I've been negotiating a price with my call rep and found I would need to return my phones a...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of PaperClip Service
Calls no longer go to voicemail after hours
Ever since the upgrades, calls no longer go straight to voicemail "after hours". For example, a line is closed and if a person calls the...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Wenos
Mobile App Contact Screen Navigation
I'd like the Contacts screen in the mobile app to have the Alphabet listed along the side bar to make navigating a large contact list eas...
  • 2 me toos
  • 3 replies
  • Idea