Conversations

Conversations 1 - 20 of 36
Photo of E. M Scott
Control ring order of Desktop App and Mobile App.
Or allow us to customize the order we want our devices to be used in. Why is  user, call handling and forwarding so the "softphone and ...
  • 241 me toos
  • 61 replies
  • Idea
Photo of Rob LaRose
Glip version vs Glip Desktop App version?
I've seen banners at the top of the Glip desktop app recently reading "Update Available," but my Desktop App version (Glip -> About Glip)...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of TRAILER
Phone Reboots
We are having our phones reboot during business hours. At 10a EST today I was preparing to make a call. As I was looking at my VVX410 a m...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Natalie Carboni
What’s New with Polycom VVX Firmware 5.6.0 coming May 2018
In our continued effort to improve reliability and security for your RingCentral service, we have scheduled maintenance to update the fir...
  • 9 me toos
  • 22 replies
  • Article
Photo of Renee Bugbee
Is there a way to change the default Unavailable Greeting for the entire company?
We *really* don't like the default "I'm sorry. No one is available to take your call. Thank you for calling. Goodbye - CLICK" message whe...
  • 3 me toos
  • 1 reply
  • Idea
Photo of Oscar Bueno
Phone rings once, I pick it up, the call is disconnected, call is recorded as missed.
Hello everyone. I have been encountering the following issue:  Phone rings, I pick up the phone, call is disconnected, call is recorded ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Lily Morris
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
  • 155 me toos
  • 41 replies
  • Idea
Photo of ADMIN
I would love to see RC separate the Desktop and Mobile apps
I would love to see RC separate the Desktop and Mobile apps in the Call Handling section. I would like to not have it call in on my deskt...
  • 5 me toos
  • 4 replies
  • Idea
  • Archived
  • Merged
Photo of Matthew Garcia
Answering Fax when Hearing Fax Tones
I have the fax feature in my RC account (US). I know how to use it to send and receive. However, there needs to be a way to receive a f...
  • 2 me toos
  • 3 replies
  • Idea
Photo of Joe Goodlund
Hearing Single Beep when making out calls to non-RC numbers
Starting this morning when placing a outbound to a non-RingCentral number users are hearing a single beep then ringtones and the call con...
  • 3 me toos
  • 7 replies
  • Question
  • In Progress
Photo of Eric Almassy
RingCentral Meetings: attendees not required to download app
RingCentral Meetings: screen sharing without participant downloading. I work with attendees on Ring Central Meetings that are NOT tech s...
  • 114 me toos
  • 41 replies
  • Idea
  • Planned
Photo of Jennifer Miranda
Transferring a forwarded call back
HI, We have a US account.  We have our toll free number and three designated numbers/extensions.  One of these three numbers/extensions ...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Richard Manuel
Option to Block Bulk number at once
Hi, It would be better if there is an option to Upload Bulk number for Blocked calls option, e.g .csv, .xlxs file. Instead of manually ty...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Jon Payne
How to Unblock from desktop - Help is not helpful
I have been searching for over an hour trying to do something that should be simple and easy to find. I want to UNBLOCK a number from th...
  • 3 me toos
  • 3 replies
  • Question
  • Answered
Photo of Michael Fowler
Need RingCentral for Desktop to run on Linux (ARM) - or Chrome Extension to add HUD
1. U.S.2. Call center/help desk3. We need RingCentral for Desktop to run on a Linux (ARM) platform OR add the existing HUD feature in the...
  • 5 me toos
  • 2 replies
  • Idea
Photo of ExTrader
Meeting participants with a locked down device
For Windows and Mac clients to participate in meetings only (never host, schedule, manage users etc.) Would we only require the Desktop c...
  • 2 me toos
  • 0 replies
  • Question
  • Archived
  • Merged
Photo of Erik Kaiser
Desktop App: authorize my softphone to be used on multiple PCs
I have a laptop and a desktop that I use depending on where I am located for business.  In the current process I have to deauthorize one ...
  • 146 me toos
  • 21 replies
  • Idea
Photo of Rob LaRose
How can I modify the Polycom Dial Plan & Timeout?
Polycom phones support a complex dial plan that knows when to send the digits to SIP immediately (e.g., 911) and when to wait a few secon...
  • 2 me toos
  • 1 reply
  • Question
  • Acknowledged
Photo of Adrian
Glip Admin: Provide, or restrict access to specific features.
Glip is a great collaborative platform that we all can benefit from by making company wide communication transparent and encourage other ...
  • 11 me toos
  • 12 replies
  • Idea
  • Planned
Photo of EPalombizio
Change Number Displayed at Top of RC for Desktop Application
Just like the title says. I'd like to know if there is a way for the top of the frame to show the end user's direct dial number as oppose...
  • 7 me toos
  • 8 replies
  • Idea