Conversations

Conversations 1 - 20 of 39
Photo of E. Pena
Enable n11 Calls (311)
Allow users to make 311 calls.  In most cities and municipalities this is the only way to get in touch with the different agencies that a...
  • 40 me toos
  • 21 replies
  • Idea
  • Not Planned
Photo of Wendy Archer
Provide log report for SMS texts
Would like to print out SMS text messages
  • 44 me toos
  • 14 replies
  • Idea
Photo of E. M Scott
Control ring order of Desktop App and Mobile App.
Or allow us to customize the order we want our devices to be used in. Why is  user, call handling and forwarding so the "softphone and ...
  • 265 me toos
  • 67 replies
  • Idea
Photo of Mike
Changes to our "Champions" program.
What is a “Champion” ? Brand Advocate Most Loyal Customers &Partners Most Helpful CommunityUsers RingCentral Product Experts Upholds Comm...
  • 6 me toos
  • 4 replies
  • Announcement
Photo of Mike
How many votes does it take to get a feature request implemented?
Sorry but there's not a specific number or simple answer to this question.  We realize it's frustrating when you see a feature request h...
  • 4 me toos
  • 6 replies
  • Question
  • Answered
Photo of Lily Morris
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
  • 167 me toos
  • 44 replies
  • Idea
Photo of Admin@BMBLLC
Presence: Caller on Hold causes other phone that monitor to ring
I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when...
  • 50 me toos
  • 24 replies
  • Idea
Photo of Rob LaRose
Glip helper tool prompt
Many (not all) users were prompted again for admin credentials to install a helper tool today.  This is a repeat of what happened the las...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Erik Kaiser
Desktop App: authorize my softphone to be used on multiple PCs
I have a laptop and a desktop that I use depending on where I am located for business.  In the current process I have to deauthorize one ...
  • 162 me toos
  • 23 replies
  • Idea
Photo of Christony Chartburut
Add a notification for completed call transfers
Add "beep" feature when completed transfer for internal extension to hear in order to be aware that call has been connected to the caller...
  • 23 me toos
  • 6 replies
  • Idea
Photo of Natalie Carboni
What’s New with Polycom VVX Firmware 5.6.0 coming May 2018
In our continued effort to improve reliability and security for your RingCentral service, we have scheduled maintenance to update the fir...
  • 9 me toos
  • 23 replies
  • Article
Photo of Eric Almassy
RingCentral Meetings: attendees not required to download app
RingCentral Meetings: screen sharing without participant downloading. I work with attendees on Ring Central Meetings that are NOT tech s...
  • 120 me toos
  • 42 replies
  • Idea
  • Planned
Photo of Richard Manuel
Option to Block Bulk number at once
Hi, It would be better if there is an option to Upload Bulk number for Blocked calls option, e.g .csv, .xlxs file. Instead of manually ty...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Saadet - Community Support
4/3/2018 - Server Error/Phone Connectivity Issues (Resolved)
We have customers reporting issues with logging into their online portal and phones having connectivity problems. We are currently lookin...
  • 6 me toos
  • 91 replies
  • Problem
  • Solved
  • Archived
Photo of Jon Payne
How to Unblock from desktop - Help is not helpful
I have been searching for over an hour trying to do something that should be simple and easy to find. I want to UNBLOCK a number from th...
  • 3 me toos
  • 4 replies
  • Question
  • Answered
Photo of Rob LaRose
Glip version vs Glip Desktop App version?
I've seen banners at the top of the Glip desktop app recently reading "Update Available," but my Desktop App version (Glip -> About Glip)...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of TRAILER
Phone Reboots
We are having our phones reboot during business hours. At 10a EST today I was preparing to make a call. As I was looking at my VVX410 a m...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Renee Bugbee
Is there a way to change the default Unavailable Greeting for the entire company?
We *really* don't like the default "I'm sorry. No one is available to take your call. Thank you for calling. Goodbye - CLICK" message whe...
  • 3 me toos
  • 1 reply
  • Idea
Photo of Oscar Bueno
Phone rings once, I pick it up, the call is disconnected, call is recorded as missed.
Hello everyone. I have been encountering the following issue:  Phone rings, I pick up the phone, call is disconnected, call is recorded ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of ADMIN
I would love to see RC separate the Desktop and Mobile apps
I would love to see RC separate the Desktop and Mobile apps in the Call Handling section. I would like to not have it call in on my deskt...
  • 5 me toos
  • 4 replies
  • Idea
  • Archived
  • Merged