Conversations

Conversations 1 - 20 of 49
Photo of Natalie Carboni
What’s New with Polycom VVX Firmware 5.6.0 coming May 2018
In our continued effort to improve reliability and security for your RingCentral service, we have scheduled maintenance to update the fir...
  • 9 me toos
  • 25 replies
  • Article
Photo of E. M Scott
Control ring order of Desktop App and Mobile App.
Or allow us to customize the order we want our devices to be used in. Why is  user, call handling and forwarding so the "softphone and ...
  • 292 me toos
  • 72 replies
  • Idea
Photo of David Greenwood
Set call handling to ring hardphone BEFORE mobile app
We have a need to set the hardphone to ring first, then roll (sequentially) to either the mobile app or the cellphone.  When will this fe...
  • 4 me toos
  • 0 replies
  • Question
  • Archived
  • Merged
Photo of Lily Morris
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
  • 175 me toos
  • 47 replies
  • Idea
Photo of Mike
Changes to our "Champions" program.
What is a “Champion” ? Brand Advocate Most Loyal Customers &Partners Most Helpful CommunityUsers RingCentral Product Experts Upholds Comm...
  • 7 me toos
  • 8 replies
  • Announcement
Photo of Admin@BMBLLC
Presence: Caller on Hold causes other phone that monitor to ring
I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when...
  • 54 me toos
  • 27 replies
  • Idea
Photo of Matthew Garcia
Answering Fax when Hearing Fax Tones
I have the fax feature in my RC account (US). I know how to use it to send and receive. However, there needs to be a way to receive a f...
  • 2 me toos
  • 4 replies
  • Idea
Photo of Ryan Finchum
multiple businesses, 1 phone
i have a company that would like VoIP service, but they want to be able to tell when someone calls in what company they are calling for b...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of Tim Torrisi
Allow different routing for Call Queue calls and direct line calls
I just got off of the phone with support about this, and was told that if a user has their Call Handling set to simultaneous, then an una...
  • 4 me toos
  • 5 replies
  • Idea
Photo of Wendy Archer
Provide log report for SMS texts
Would like to print out SMS text messages
  • 60 me toos
  • 19 replies
  • Idea
Photo of Erik Kaiser
Desktop App: authorize my softphone to be used on multiple PCs
I have a laptop and a desktop that I use depending on where I am located for business.  In the current process I have to deauthorize one ...
  • 173 me toos
  • 25 replies
  • Idea
Photo of kmcgivney
code tag issues
I like the code tag and I use it often. But it needs a tune-up. Everything in between [code] and the next [/code] I would expect to be un...
  • 2 me toos
  • 1 reply
  • Idea
Photo of BISHOP
Allow admins to login as a user
When reaching out to support to check into a user/setting issue, they have the ability to login as any user and see everything as the use...
  • 9 me toos
  • 5 replies
  • Idea
Photo of Laurie Royal
RingCentral App (Glip) - Change the Name Back Please!!!
After using the RC app, I have to say I am very disappointed in the performance and the inadequacy of the phone integration. First of all...
  • 3 me toos
  • 4 replies
  • Idea
Photo of David Bidwell
Glip Closed Conversations
I would like to know where i can find the closed conversations in Glip. They are not deleted I had just closed them to remove them from t...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Eric Almassy
RingCentral Meetings: attendees not required to download app
RingCentral Meetings: screen sharing without participant downloading. I work with attendees on Ring Central Meetings that are NOT tech s...
  • 123 me toos
  • 43 replies
  • Idea
  • Implemented
Photo of vic88
Deskphone: User's Name to show up when we dial an extension number.
Can we add this feature to this phone to talk to our directory? When people dial 4 digit extension number on our VVX 410, it does not sho...
  • 36 me toos
  • 11 replies
  • Idea
Photo of Kim Cruson
Answering the phone
Currently, the caller encounters an automated answering program. We would rather answer the phone live. Is that possible? Also, the phone...
  • 1 me too
  • 6 replies
  • Question
  • Acknowledged
Photo of Will Simon
iOS RingCentral and RC Phone apps have out-of-sync contact info
We recently changed two extensions for two users. The RC Phone iOS app shows the updated/correct extensions, but the RingeCentral app doe...
  • 3 me toos
  • 1 reply
  • Question
  • Acknowledged
Photo of Richard Manuel
Option to Block Bulk number at once
Hi, It would be better if there is an option to Upload Bulk number for Blocked calls option, e.g .csv, .xlxs file. Instead of manually ty...
  • 2 me toos
  • 2 replies
  • Idea