Conversations

Conversations 1 - 20 of 1693
Photo of Brian Hughes
Phone dialing numbers by itself
I have Polycom phones that are self-dialing clients and intercoms. This is very aggravating as this process never stops. Client and cus...
  • 2 me toos
  • 17 replies
  • Question
  • Answered
Photo of Natasha Parker
Glip Question: Add/Save Contact within Glip?
When receiving a SMS text in Glip from an external contact, is there then a way to then create or name a contact in Glip so it shows the ...
  • 16 me toos
  • 6 replies
  • Idea
Photo of Nate Pickles
Sync/View Gmail contacts in Glip
Add feature to sync / view Gmail contacts in Glip like you can with the Ring Central Phone app. It's frustrating seeing a bunch of phone ...
  • 6 me toos
  • 3 replies
  • Idea
Photo of Manuel Ramirez
Add/Access Contacts from Glip App.
  • 3 me toos
  • 3 replies
  • Idea
Photo of Judith Colon
Phantom Calls
I receive phantom calls all the time!! It's annoying and my IT tech didn't know how to help me with this!. I have 1,850 "missed" calls. P...
  • 1 me too
  • 12 replies
  • Question
  • Answered
Photo of Mark Ayotte
Cannot dial outlook contact sync over with extension
When I dial a contact that is synced in with an extension from my mobile app or softphone it will not work.  In outlook extensions are st...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Ryan
Polycom VVX 311 Forwarding button missing when hitting the home button
looking for the forward button on Polycom VVX 311 and it is not there.  Where can this be enabled?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Mary Jane Adlao
One push button to Park a call, regardless if it's a Public or Private Parking.
Knowing that there are ways on how to park a call (for Private and Public Parking), it would be better if there is a specific button to p...
  • 1 me too
  • 1 reply
  • Idea
Photo of Aaron
Call Queue name on screen - show called extension
I have multiple call groups, and they go to some overlapping people. I would like the phone to show which extension was dialed to the cal...
  • 101 me toos
  • 41 replies
  • Idea
  • Under Consideration
Photo of Catrin
Call Queue: Ability for Admin/Queue manager to log user in/out of queue
It would be helpful to allow an Admin to log an absent user out from a queue if they forgot to log out.
  • 58 me toos
  • 22 replies
  • Idea
Photo of Ellison
What is the difference between Stopped and Missed calls?
In reports we see Stopped Calls and on the User desktop they see Missed Calls. Are these the same? Can you please explain the difference ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Nate Desautels
RC Desktop App: Scaling Issues
1. Account type: US 2. Please see the case for screenshots - The case number is: 06753416 3. The Desktop application for RingCentral ha...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Scott McClannahan
Ability to Respond to Group Messages from Outside Numbers
It appears that there is a known bug in group texting now that the MMS feature has been deployed.  I opened a support ticket - I think ti...
  • 14 me toos
  • 36 replies
  • Idea
  • Under Consideration
Photo of Saadet - Community Support
Call Log Feedback
Hey Everyone, We understand that you all have some feedback to share about the new Call Log functionality and design. In order to consol...
  • 7 me toos
  • 15 replies
  • Question
  • Doesn't Need an Answer
Photo of Jason Spindler
Bluetooth on mobile app does not stay connected
Why can RingCentral mobile not stay connected to Bluetooth devices?  I have used at least a couple of Bluetooth devices on a couple of di...
  • 5 me toos
  • 5 replies
  • Question
  • Acknowledged
Photo of Heisley
SMS: Group Message
I am currently using send hub of which allows me to crate a group of contacts an label it for example ( Text Group 1). This is a group te...
  • 95 me toos
  • 48 replies
  • Idea
Photo of Randy
New Analytics Portal: No custom time?
Overall I think the new Analytics Portal looks great. Lots of very useful data. What I do see is missing or I just can't find it is custo...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Chris Roberson
Call Recording Announcement for External Callers Only
Due to the nature of my organization, we are required to announce to all incoming callers that their calls are being recorded. However, w...
  • 10 me toos
  • 2 replies
  • Idea
Photo of E. M Scott
Control ring order of Desktop App and Mobile App.
Or allow us to customize the order we want our devices to be used in. Why is  user, call handling and forwarding so the "softphone and ...
  • 315 me toos
  • 82 replies
  • Idea
Photo of Matt Smith
MSI installer package for Glip
I want to push Glip to my users. So far I have pointed them to where they can install the exe/use the web client, but I'd really like to ...
  • 3 me toos
  • 7 replies
  • Idea
  • Implemented