Conversations

Conversations 1 - 20 of 238
Photo of Natasha Parker
Glip Question: Add/Save Contact within Glip?
When receiving a SMS text in Glip from an external contact, is there then a way to then create or name a contact in Glip so it shows the ...
  • 16 me toos
  • 6 replies
  • Idea
Photo of Nate Desautels
RC Desktop App: Scaling Issues
1. Account type: US 2. Please see the case for screenshots - The case number is: 06753416 3. The Desktop application for RingCentral ha...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Saadet - Community Support
Call Log Feedback
Hey Everyone, We understand that you all have some feedback to share about the new Call Log functionality and design. In order to consol...
  • 7 me toos
  • 15 replies
  • Question
  • Doesn't Need an Answer
Photo of E. M Scott
Control ring order of Desktop App and Mobile App.
Or allow us to customize the order we want our devices to be used in. Why is  user, call handling and forwarding so the "softphone and ...
  • 315 me toos
  • 82 replies
  • Idea
Photo of Lily Morris
Show Original Callers Number in Caller ID when Transferring calls
We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We...
  • 181 me toos
  • 52 replies
  • Idea
Photo of Scott..
How to remove terminated employee & setup desk phone to be used by a future employee.
Account Type:  U.S. Related Case Number:  N/A Detailed description of Problem:  We have an employee who has left the company.  We would ...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Matthew Underwood
Call Handling : Group Pickup Feature
We're a relatively small company doing software development for a number of customers. We work in an open plan office doing. Each staff m...
  • 5 me toos
  • 5 replies
  • Idea
Photo of Claudio (Customer)
SMS: Copy/Paste several numbers for texting
When you need to send the same text message to several phone numbers, could be good if you can just copy/paste from any source (excel, te...
  • 24 me toos
  • 18 replies
  • Idea
Photo of Jae Wook Kim
latest desktop app crashes during opening
On windows 7 computer, after installing the latest Ring Central Desktop, the application fail to launch. When you double click the icon t...
  • 2 me toos
  • 3 replies
  • Question
  • In Progress
Photo of Rick Cruz
Template: Set Outbound Caller ID to be the User's Direct Dial Number
In an effort to reduce the call volume hitting our receptionist desks, we are encouraging our users to begin publishing their DID numbers...
  • 45 me toos
  • 33 replies
  • Idea
Photo of alfm
Ability to hide user accounts from 'Company Directory'
Problem Like most Ring Central customers our implementation is a complex mix of 'User Accounts' and 'Groups' - all of which show in the ...
  • 33 me toos
  • 11 replies
  • Idea
  • Planned
Photo of CJ Patracone
How do i stop my mobile app from ringing when I am on a call?
Account type (U.S., Canada, UK,  AT&T, Telus, BT) US Related case number (if applicable) Detailed description of problem When I am on ...
  • 5 me toos
  • 4 replies
  • Question
  • Answered
Photo of BISHOP
Change Softphone installer to allow install for ALL USERS
Since Softphone version 9.0.4, your dev team has changed the installer to install the app for ONLY the current user. This is very frustra...
  • 5 me toos
  • 4 replies
  • Idea
Photo of Safwaan Member
Desktop App: HUD not refreshing
The HUD is not refreshing. It shows people are on calls, when in actual fact the call is finished & they're not on a call any longer. The...
  • 7 me toos
  • 6 replies
  • Question
  • Acknowledged
Photo of vic88
Deskphone: User's Name to show up when we dial an extension number.
Can we add this feature to this phone to talk to our directory? When people dial 4 digit extension number on our VVX 410, it does not sho...
  • 37 me toos
  • 12 replies
  • Idea
Photo of hector
Reports: more advanced reporting options.
it would be good to have a report that shows individual and group usage of ringcentral for specific durations; daily, weekly, monthly rep...
  • 115 me toos
  • 59 replies
  • Idea
  • Planned
Photo of Chris Verdin
HUD: Disable Caller ID on incoming calls visible to all HUD users
This is in regards to HUD.  Right now if someone calls me anyone using HUD can see the number that is calling me.  We are all professiona...
  • 48 me toos
  • 9 replies
  • Idea
Photo of Natalie Carboni
Introducing the RingCentral Application
Your single place to call, message, and collaborate!  We’ve made it easier to work the way you want to work, anywhere and on any device...
  • 10 me toos
  • 29 replies
  • Article
Photo of ALEXANDER
Completely Disable DND Option on Polycom Phones
FEATURE REQUEST TEMPLATETo help our Product Team understand your request and assure it gets more consideration, please include the follow...
  • 3 me toos
  • 3 replies
  • Idea
Photo of Breanne Nugent
Call Queue: all users in group to access voicemail through User's Desktop/Mobile App
Our calls are automatically forwarded to three users.  If no one answers, the call goes to the operator voicemail.  We need all users to ...
  • 16 me toos
  • 6 replies
  • Idea