Conversations

Photo of Stacey Bahre
Admin ability to change employee's availability
As an admin, is there a way that I can change my team's availability? I have someone with the auto-answer set to 0 seconds. I'd really li...
  • Stacey Bahre, 2 months ago

  • 2 me toos
  • 0 replies
  • Question
Photo of Stacey Bahre
Queue time
Is there a way to see how long calls have been in queue (not live)? (Not speed of answer.) I want to be able to see what percentage or at...
  • 1 me too
  • 1 reply
  • Question