Admin: change users (DND, available, offline)
As an admin, I should have the ability to change any extensions DND status. If an agent leaves their desk and forgets to remove their pho...
Stephen Shaffer
Joined on January 22, 2015
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Conversations
Conversations 1 - 20 of 21
Short Code for Voicemail Access
There should be a short code to access voicemail from another device. Currently if a user is away from their physical device, they have t...
ARCHIVER: Microsoft OneDrive/OneDrive for Business
UK Account - We'd like to see RingCentral Archiver support Microsoft's OneDrive and/or more importantly OneDrive for Business/SharePoint ...
Please allow calls to go to overflow on a timer
We really need to have an option for calls to go to Overflow queues after a set amount of time. Currently it's based off of availability...
Desktop lines keep becoming unregistered
We have Polycom VVX311 phones installed. At certain times they have become unregistered. Our internet connection has been fine and runnin...
Be able to identify through the Admin Portal if the deskphone is on Do-Not Disturb status or not.
Have the ability to identify through the admin portal if a deskphone is on Do Not Disturb or not. Admin might be working remotely or from...
Change of programming notifications
I'm sure this is out there somwhere already but just to bring it up again :). As 1 of multiple admins on my accounts, people often make c...
Feature Request: notification for call recording
Account type (U.S.)
A brief description of the business
We are a Home Care service provider A high level description of the product or ...
Call Handling Set up
I would like to request a feature where in when someone dials the main number, the system will ring our phones first for a few times and ...
Loop back to main menu if no key pressed in Announcement Only message
We ar a RingCentral U.S. customer, with offices in various cities, and provide software support for law offices and small business accoun...
Web Portal: Allow alphabetization of Linked Accounts
Account Type: RingCentral Office US Description: under "accounts.ringcentral.com" Please allow alphabatation of the Account Name column...
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Change someone else's status
As we are transitioning to RC, I'm trying to get my users to use the status feature to help communicate to other people in the office whe...
QoS: AT&T Fiber
Has anyone implemented RingCentral on AT&T Fiber 20 X 20? My customer is having many call quality issues.
Fax: Add Preview & Edit option prior to sending fax in Desktop App
The current version of the RingCentral Desktop Application recently added (v. 7.1.xx) does not allow you to preview the entire fax prior ...
I need for presence to show when a DEVICE is in use. NOT just when an extension is in use.
Conference Calling: Allow an extension to dial in to my conference bridge as a participant
My company is a software and workflow consulting firm. We have regular conference calls with clients throughout the world. I'd like to b...
Fax: Add fax preview capability.
The new softphone does not let you preview the attachments before you send them like the old one. That is a critical role for our medical...
view callers on hold in queue
1. Inbound call center 2. The ability to see a "call queue". A feature which would allow an admin, on their computer, to view callers ...
Template: Advanced Rule apply to many extensions or all users
Is there a method of applying an advanced calling rule to many extensions? ..A common holiday schedule for a multi-location company. Per...