Admin: change users (DND, available, offline)
As an admin, I should have the ability to change any extensions DND status. If an agent leaves their desk and forgets to remove their pho...
Stephen Shaffer
Joined on January 22, 2015
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See sent faxes as an Administrator
We should have the ability as administrators to see what information is sent in faxes by users. This way we can see if any users are fax...
New User - Robocalls
I am new user who signed up last week. I haven't even used the service yet and I looked today and I have over 10 robocalls already comin...
Tracking Who's in the Office
I am the front desk and a big part of my job relies on knowing who is in and out of the office at all times. It would be wonderful to hav...
Call Queue: Add "voice response" and option to Disable the "press 1 to accept call" accept call.
When a call is forwarded to a smart phone after the desk phone did not pick up, then in order to accept the call you have to enter the ph...
Desktop lines keep becoming unregistered
We have Polycom VVX311 phones installed. At certain times they have become unregistered. Our internet connection has been fine and runnin...
Please allow calls to go to overflow on a timer
We really need to have an option for calls to go to Overflow queues after a set amount of time. Currently it's based off of availability...
User Greeting - Press 1 to connect your call - can you also "say" 1 to connect?
I use the "User Greeting" on my account, which comes into my cell phone. When I answer a call coming into my Ring Central, I hear, "You h...
Ringcentral Meetings- Enable Invite by Contact to have instant Video calls
Currently when we start a meeting with video, the only option is to invite by email or copy URL and text the person. It would be great if...
Short Code for Voicemail Access
There should be a short code to access voicemail from another device. Currently if a user is away from their physical device, they have t...
ARCHIVER: Microsoft OneDrive/OneDrive for Business
UK Account - We'd like to see RingCentral Archiver support Microsoft's OneDrive and/or more importantly OneDrive for Business/SharePoint ...
Be able to identify through the Admin Portal if the deskphone is on Do-Not Disturb status or not.
Have the ability to identify through the admin portal if a deskphone is on Do Not Disturb or not. Admin might be working remotely or from...
Change of programming notifications
I'm sure this is out there somwhere already but just to bring it up again :). As 1 of multiple admins on my accounts, people often make c...
Feature Request: notification for call recording
Account type (U.S.)
A brief description of the business
We are a Home Care service provider A high level description of the product or ...
Call Handling Set up
I would like to request a feature where in when someone dials the main number, the system will ring our phones first for a few times and ...
Loop back to main menu if no key pressed in Announcement Only message
We ar a RingCentral U.S. customer, with offices in various cities, and provide software support for law offices and small business accoun...
Web Portal: Allow alphabetization of Linked Accounts
Account Type: RingCentral Office US Description: under "accounts.ringcentral.com" Please allow alphabatation of the Account Name column...
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Change someone else's status
As we are transitioning to RC, I'm trying to get my users to use the status feature to help communicate to other people in the office whe...
QoS: AT&T Fiber
Has anyone implemented RingCentral on AT&T Fiber 20 X 20? My customer is having many call quality issues.