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Joined on March 16, 2018
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Photo of Julie Montero
Need Agent Details in Live Reports to be created for groups (by department etc.) of agents, rather than by call queues
In Live Reports, if you want to see who is active on calls today, you must create an Agent Details view by queue or for all queues. Most ...
  • Julie Montero, 2 years ago

  • Last reply: Alltech Services Inc, 1 year ago
  • 3 3 me toos
  • 2 2 replies
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