*** Audio Library and Batch Audio Updates ***

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1) Create an "Audio Library" where admins can upload, organize, and name their custom audio files

2) Implement a way to select users and have a particular audio file applied to a particular audio type for those selected users all at once.

Having up update the on-hold music (for example) individually for each user one at a time is not a good solution.

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Justin Polburn

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Posted 1 year ago

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Hi Justin,

Under Users>Templates, you could create a template that only updates the user's hold music.  I have 60 users and it updates them all at once.


I do want to add though that the Auto-Receptionist > Prompts Library feature is lacking.  You are only able to use the prompts library for Auto-Receptionist.  It would be nice to have a prompts library that applies to all pre-recorded audio functionality in the system especially groups which doesn't have a templating feature unfortunately.  I will save that complaint though because there are other topics on that.