"Audio while connecting" and "hold music" volume control should adjust selected recording.

  • 2
  • 12
  • Idea
  • Updated 3 months ago
  • (Edited)
I just found out that the "audio while connecting" and "hold music" volume cannot be adjusted. Our clients are complaining that the volume is too loud and needs to be adjusted. The default music is yours. How can we get this matter resolved? Please advise? Thank you, Kathy
Photo of LENTZ

LENTZ

  • 180 Points 100 badge 2x thumb

Posted 11 months ago

  • 2
  • 12
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 38,850 Points 20k badge 2x thumb
Hello LENTZ,

You could always upload your own custom recordings/greetings. This can be done for IVRs, Call Queues, Company Greetings, and User Greetings.
Photo of Jessica Le

Jessica Le

  • 152 Points 100 badge 2x thumb
That does not answer the question about turning down the volume of hold music. There is a slider, but it will not save.
Photo of Jesse Allen

Jesse Allen

  • 100 Points 100 badge 2x thumb
that is not an answer to the posed question, it is the answer i have been getting and it is not GOOD ENOUGH!
Photo of Frank

Frank

  • 116 Points 100 badge 2x thumb
We are getting complaints that the music is too loud as well. Can you add a couple of music files with lower volume so the user can choose?
Photo of Lhall

Lhall

  • 80 Points 75 badge 2x thumb
This is a big issue that we cannot adjust the volume levels of the hold music or greetings.  I get numerous complaints that our hold music is too loud and ring central tells me that there is no way to adjust the master volume on that, and they need to correct that and add that feature. 
Photo of Jessica Le

Jessica Le

  • 152 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled "Audio while connecting" and "hold music" volume adjustments will not save. It go....

Customers have complained about how loud the connecting and hold music is. There is a slider to adjust the volume, but it will not save. It goes back to the default, which is the full volume. This seems to be an oversight on the part of the programmers. Customers should not have to turn down their phones just for the hold music, then turn it back up to talk to someone. Hold music should be able to be set at a decent volume. Did you know that your hold music for Ring Central is extremely loud as well? I have to turn down my phone when I'm put on hold, then turn it back up when a customer support person gets back on the phone.
Photo of Mike

Mike, Official Rep

  • 91,038 Points 50k badge 2x thumb
Hey folks.  I'm going to change this thread to a feature request.  I have confirmed the following: 



The volume control for playing the audio has no control over the recording. But when a user wants to record a custom greeting/announcement then the volume control there impacts the recorded volume.
Like here:

(Edited)
Photo of Jesse Allen

Jesse Allen

  • 100 Points 100 badge 2x thumb
this is not a good enough solution, this is simple.  you cant have the volume set so high that people cant/wont remain on hold. Also i keep getting told to create a feature request, but i cant figure out how to. when can i expect this change to take affect?
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 35,356 Points 20k badge 2x thumb
Hi Jesse,

There's no need to create another feature request since one already exists. We simply ask that you vote by clicking the button that is located in the upper right-hand side. I have not heard of an ETA on if/when this may become available. 

I personally have not experienced this issue myself - and I have called many RingCentral customers. It may be something that is on the phone of the individual who is calling, but I'm not sure.
Photo of Jesse Allen

Jesse Allen

  • 100 Points 100 badge 2x thumb
clearly i am not the only one who has gotten this complaint, just look at the other customers who have also gotten that complaint form their clients. this did not seem to be an issue until recently, because i know i called the number to check when i set the system up. after getting the complaint i tested it myself from several other lines and i agree whole heartedly with the client that brought this to my attention.  the volume is DEAFENING. i invite you to call my business line to see for your self.

my other question was not answered, how do i make a feature request? i have other features i would like to request and have been given instructions from several reps none of which (although they were different) helped me to figure out how to create a feature request.
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 35,356 Points 20k badge 2x thumb
Photo of KEVIN HODGES

KEVIN HODGES

  • 62 Points
Yes, I am getting complaints too.  The volume adjuster will not save the settings.
Photo of CJ Patracone

CJ Patracone

  • 598 Points 500 badge 2x thumb
We have the same issue here with 400+ users
Photo of Charles Box

Charles Box

  • 64 Points
Has this feature been implemented yet?  Been a few months with no replies saying that it has been added.
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 38,106 Points 20k badge 2x thumb
Hey Charles, sorry, I haven't heard anything about this from our Product Team.
Photo of CJ Patracone

CJ Patracone

  • 598 Points 500 badge 2x thumb
Its not been added as far as i can tell. I hope they do this soon.